IHOP in Norfolk

“I spoke to Nikki the manager about the service that I received from five separate employees at this location. Yes that's correct five separate employees helped One customer.
Triple plus rating to all employees involved in getting me my lunch today.

First off I was greeted with a smile and sat down promptly with a beautiful smile from the lovely greeter at the door.
Secondly my server was positive and thorough I could tell by the look on her face she was struggling a little bit with something in her life and she still provided me with excellent service.
The cook who served me my food was a very pleasant young gentleman with a very positive and gentle attitude asked me was there anything else that I needed or anything missing.
Dee, did not even serve me but the way that man runs around that restaurant, he can be on one end of the restaurant and still see people coming in the door telling them we'll be right with you,,,now that's attentiveness.
And lastly but not least the elder gentleman the Busman noticed that I was looking for my waitress and he stopped and asked me how can he help and I said all I needed was some silverware he stopped what he was doing and went and got me some silverware and brought it back to my table with a smile. He could have looked the other way but he saw that I needed something and he stopped to help even though that is not part of his job criteria.

Absolutely exemplary service from all the employees there both times I've been there. If I was management they would all be in line for a raise.

It's very tough working on those hard concrete and tile floors on your feet all day or night long I know because I do it as a part-time job and I know so the service that I received was very appreciated and I gave them all tips. I tipped more this visit than the cost of my meal!!!
Now that saying something about the service you receive at a restaurant.

I hope they keep all these team members and that I see them again on my next visit a truly exceptional team.
Sincerly,
The Don.“

“Beth was amazing! She was super attentive and knowledgeable about the menu. She took initiative with our drinks and kept me informed on the timeliness of my food. She never made me feel like I was a bother and that she didn’t enjoy her job, it’s clear that she does!“