“When I had an issue with my order, the managers made sure that they did everything they could to make things right for me. They reached out to me to discuss the problem and offered to remake my food. This is a company that understands that mistakes can happen, but does their best to make up for it in an efficient and timely manner.“
“Updated review: The cantina chicken menu is great, but the customer service here needs work. I placed an order on the app and walked on over as always. I come to the place and there's a sign saying the lobby was closed for repairs. Nothing on the app said the lobby was closed, or else I wouldn't have ordered. I knock on the door, two employees notice me and proceed to ignore me. I knock louder three more times and loudly tell them that I'm picking up my order which is sitting on the counter. Still got ignored. Went right to drive thru window (risking injury) and finally got to talk to one of the employees who gave me my order. Even though they employees were not friendly, I nicely thanked them, but I got a blank stare in return. Considering going to 21st St or the one near the Navy base next time.“
“Normally I wouldn’t write a review on a fast food restaurant, but the service we had here was outstanding. We were on our way back from the Norfolk airport at 3am and needed food. We pulled into this Taco Bell only to realize that a semi truck was blocking the drive thru. We parked in the parking lot while we searched for something else in the area that was open. While we were searching, a young man that worked there came out and waved at us from a distance so he didn’t scare us in the car. He apologized for the truck blocking the drive thru and took our order on the notes app of his phone. He truly was an angel and it gave my best friend an amazing start to her 40th birthday! Thank you again for the amazing service!“
“Dear owner, The crew working on 8/19/2023 at about 12:30AM all deserve a raise. The taco loco supremes looked just like the ones on the menu. If the guy at the drive through isn't a manager, he could be. Excellent service. I've been to plenty of taco bells late at night, this location was great by daytime standards.“
“This spot is a gem among fast-food joints, rocking an aesthetic appeal that’s clean, stylish, and downright inviting—honestly, it’s probably the best-looking combo location I’ve come across. The order speed is decent, though it can feel a bit sluggish during peak times, which makes sense given its busy beachside location; however, the cashier service more than makes up for it, especially with the friendly African American gentleman at the counter who’s always a highlight with his warm, welcoming vibe. That said, Yum Brands could step it up by adding a kiosk—a simple tweak that’d streamline orders and keep things moving. The lobby is solid, but here’s a pro tip: being so close to the Ocean View beach, they should toss in some wall outlets for charging phones or laptops—it’s a no-brainer that could lure in beachgoers looking to recharge (literally) after a day in the sun, setting this place apart from nearby Burger King and McDonald’s. As for the food, it’s a total win—delicious, hearty portions, zero complaints. All in all, this Taco Bell/KFC combo delivers a stellar experience with awesome eats, top-notch service, and just a couple of smart upgrades away from being next-level perfect.“
“My husband and I have ate food from this Taco Bell location in Norfolk Virginia multiple times with the most recent trip being today (Tuesday evening July 23rd) I had the taco bell new steak cheesy street chalupas which were actually very tasty (I had 3) and some delectable cinnabons that I shared with my husband (I admit that I consumed 6 and left the other 6 for him). One of the items that my husband purchased and ate was the grilled cheese beef burrito. I am happy to say that my husband treated me to this meal and truth be told I would probably eat at this Norfolk Virginia Taco Bell location much more often if I didnt have to watch my weight.“
“We got dinner last night, 12/30 from both KFC and Taco Bell and although it was crazy busy and the employees were taking verbal abuse from some a-hole customer, the manager (a nice woman) was making sure everyone was being taken care of and was doing her best to keep things flowing smoothly. Unlike many fast food establishments nowadays where employees don’t care about what they are doing, this manager really stood out as someone who did care. She was making sure the employees were on task while making sure customers were taken care of. You can’t hope for anything better than that and i hope she is noticed and appreciated for the value she brings to your establishment.“
“These heroes took care of business! This privileged man drove through the drive thru the WRONG way and expected me to back up! I absolutely refused. He told an employee he was prepared to stay put until sundown. I said bring it on! The employees implored him to back up but he refused and tried to bully me into backing up. An employee even came outside to talk some sense into the privileged man. Long story short they finally threatened to call the police. Since he was going the wrong way he finally backed up and went thru the drive thru in the correct direction like a normal sane human being. The employees apologized to me but they didn’t owe me an apology. They were professional and courteous to me. I really appreciate the way they handled a situation caused by an idiot.“