Taco Bell in Virginia Beach

“They have always treated me right at this location, one time when they were busy they had messed up a custom burrito I normally get, I came the next day and told them and they gave me a voucher for a free taco to make up for it. they also always get me good on the sauce I dont have to check the bag here to make sure I got it“

“THIS IS THE BEST TACO BELL I HAVE EVER BEEN TO. THEY NEVER MISS. I've lived here for 4 years now and only go to this one because they don't skimp out on filling up our tacos. The staff is always prompt, have amazing attitudes, and make the food excellent!!“

“The cashier, Nylah J, according to my receipt, was very friendly and welcoming. She had such a positive attitude and great customer service. Something I haven't experienced since moving to the area. Nylah, if you see this, just know you're radiating positive energy and making a difference in people's day.“

“Love this Tbell but just came in to get a nacho bell grande and told them in the drive thru I only wanted beef cheese and beans on the nachos and when I get home there's sour cream and tomatoes on my nacho so then I drove back and told them my mistake and they gladly remade it but then I get back home and bite into my chicken quesodilla and they accidentally put Chipotle sauce in it instead of the normal creamy jalapeño sauce yall need to label or color code the sauce bottles cause I've gotten this mistake with my quesodilla multiple times“

“God bless yall. I hadn’t eaten all day and had just bought a 5lb bag of rice and was headed home and claimed my free hot tier reward after putting some gas in my tank at the ungodly gas prices. They hooked up my order, best rice and bean Taco Bell burrito ever. I was listening to a remix of a song called “Do it with Jesus” right before I pulled up to this Taco Bell(by Y Shady, check it out) which made it feel more like a blessing. I know the workers knew this was a struggle meal for me and hooked it up. Made my day. Thanks.“

“Came across a wonderful sweet young lady Jen, she was very sweet and understanding of my confusing order when I ordered a very precise order due to my picky children. Received me in a very welcoming tone and had a nice chat about the weather. Love this team!“

“This place waa spotless. But really impressed me was I left my wallet and the staff member ran after ne to return it when it was found. I live 2 hrs away and here to see my mother in hospice. Loosing my wallet would have been horrendous. Thank you!!!!“

“I went to Taco Bell today, and Zaneta W was FANTASTIC! So polite and professional! Most of the time I don’t even get a you’re welcome at the window when I say thank you. The food is just thrown at you. It was a breath of fresh air to have some normalcy. She is a GREAT employee! I will return solely because of her!“

“What can I say, it’s Taco Bell. Growing up, I lived in Bradenton Florida, and on Manatee Avenue. The Taco Bell had a real bell on the top of the building. Some of the kids from Manatee high school snuck on top of the building one night and stole the bell. It’s kind of a hometown legend. Of course there is no longer a bell there and they have converted to the modern day Taco Bell. The food is great but not great enough to give five stars so I’m giving it four stars. The service was actually wonderful. They made, something fresh to order because I was concerned about the texture that I sometimes get when I order this particular dish. The atmosphere is typical Taco Bell. You can feel comfortable, you can go in your pajamas, you can go in your prom dress, you can go in stripper clothes.what would we do without Taco Bell?“

“Thank you, Keke, for the amazing attention and outstanding customer service you provided during the drive thru a few weeks ago. Even though it was late at night, you were upbeat, professional, courteous, and had such a bubbly personality. Your positive attitude truly stood out and made my experience enjoyable. The food was also fresh, hot, and delicious, which made the experience even better. Taco Bell, you need more employees like Keke. Please make sure you take good care of her because employees who provide this level of customer service are truly valuable. Her positive attitude and dedication definitely deserve to be recognized and appreciated. I’m definitely a returning customer. Thank you again, Keke, for your excellent service. It is truly appreciated.“

“Updated 6/19/26: I’ve been meaning to update this but honestly
I keep forgetting and I’m kind of lazy. 🤷🏼‍♀ im so thankful that management changed since my first review because the food and service is definitely the best in the area. Yes, sometimes you wait a little longer but the food is made right the first time. Jeannette, Kenzie (I think that’s her name) and several of the other employees who know me but idk their names make coming here great. They’ve even made my food so good I got accused of paying extra for perfect looking food on the internet. 😅

Original: I love Taco Bell and have frequented many locations across this city, even so much so that the employees at some locations know me by name. I have tried to give this location many, many chances - probably a dozen over the past two months - but the service and wait time is TERRIBLE. Today I placed an online order for two items, a chicken quesadilla and a side of black beans and rice, which said it would be ready at 12:28pm. I went in around 12:35and at least 7 people were waiting on orders as well as a line of cars wrapped around the building. I stood there for about 2 minutes before leaving and emailed customer service to have my order cancelled. The time before this I ordered the quesadilla, rice, a Baja blast and a dip pack. I ordered and the app said it would be ready more than 30 minutes later at 6:52pm. I went in and the order hadn’t even been started, again with 5-7 people waiting on ordered that also hadn’t been started. Seeing as how I already wasted my entire lunch break, I requested the order to be cancelled and to get a refund as did more than half the people waiting after we waited roughly another 15 minutes for someone to process refunds.

I’m not waiting 1-2 hours for “fast food”. I fully understand being short staffed and food rushes but this has been a consistent problem for going on 6 months. You can’t use the drive through because once you are in line you can’t get out. Going inside is pointless. After today I am giving up going here. This used to be the best TB in the area. Now it is the worst. I may try coming here again in the future but it will be a long, long time from now.

Please consider doing and overall on this store because it’s costing you your loyal customers across the brand, not just this location.“

“Came for lunch. I've never seen a kiosk in a fast food restaurant before. (Except wawa) I was attempting to order and figure out how to order. Kayla came over to help me with signing up for rewards. I had to scan the QR code with my phone. Kayla did everything for me. If anyone knows me I'm not technically savy. I don't even use my phone 95% of the time. Kayla was exceptional!!! Not only was she helpful, kind, and friendly she has the biggest and brightest smile! These days people like Kayla are few and far between! Thank you Kayla! You are by far an exceptional woman!“

“I want to thank the staff of this Taco Bell for providing excellent service, a clean restaurant, and fresh food. The employees are always cheerful. I drive past multiple other locations to come to this specific Taco Bell after dozens of bad experiences at the TB near my home/work. It is my new go to and I wish the staff ran the one by where I work. I also wanted to note the faced and organized sauce packs! Great job!“

“The ONLY Taco Bell I go to. The wait will be longer than a few minutes but not more than 30min like other reviews are stating. The food is ALWAYS hot and never stale. I’ve never had a wrong order/ missing item or even a rude employee. They’re always happy to greet you and super polite. I don’t mind waiting 5 minutes for fresh hot food. If you’re that impatient order through the app 🤷🏻‍♀“

“I just moved and was not sure about the location, but there were other people in the drive thru so I gave it a shot. I have to say that was the best, moist, tastiest chicken I have had in a while. Because of the line I had to wait a little bit, but it was not bad, the cashier was friendly and efficient. And after tasting the food I see why there was a bit of a line.“

“This Taco Bell is on point.

The staff is always cool(super friendly woman working there today). They hooked up my order this time. The hard tacos were crispy and on point, didn’t realize they could be that good.

Seems less busy the past months after the lettuce outbreak the other month, though as a person with an immune disease who is vulnerable to that type of stuff, I figured after that Taco Bell of all the fast food joints would be doing the most to sterilize and run tests on their produce so after a week from the time of that news I have chosen Taco Bell intentionally. I feel kinda bad for em as most locations haven’t been as busy as I remember. Fine for me as a customer though I really hope this location can stay open(the beach McDonald’s and shore drive location already closed down in the past years, really nice to have a Taco Bell by the beach front, so I hope it stays open).

The previous time I was there my burrito was on point also, they make it right unlike some places I’ve been(the one I lived near in Colorado for awhile didn’t give af, was crazy, sauce would be on the exterior of them burrito wrappers lol, like beans and sauce on the outside of the paper at that one, ways a mess, and always out of ingredients. And I swear on my life the one by hilltop once gave me frozen beans in a burrito with ice crystals in it, no joke, though that was like 5-10 years ago, it’s been good lately). Always been good here though.

Anyway, great service and properly made, no complaints at all for this location. And thanks for hooking up my order today, yall the best.“