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“Stopped by this Taco Bell today and had one of the best drive-thru experiences I’ve had in a long time. It’s been a long day, and the woman working the drive-thru was genuinely so kind, warm, and friendly. It wasn’t just good customer service, she truly went above and beyond and completely turned my day around. I didn’t catch her name, but I hope management knows how lucky they are to have her. Sometimes a small act of kindness makes a much bigger impact than people realize, and she reminded me of that today.“
“Live local and always choose this one over the FC location. Tonight i had a last minute alteration in the drive through at the window. The gentleman serving the orders made it happen without effecting customers behind me. Alway my choice of taco bell in the area, thank you again sir !!“
“Came across a wonderful sweet young lady Jen, she was very sweet and understanding of my confusing order when I ordered a very precise order due to my picky children. Received me in a very welcoming tone and had a nice chat about the weather. Love this team!“
“I used to be a general manager at Taco Bell and I never thought that I would eat at a Taco Bell, whose food was as good or better than mine and this one was pretty dang close!!!!!! I used the mobile app when I ordered and my order was absolutely correct. I Was immediately greeted when I pulled up to the speaker and when I got to the window, had my food in like 30 seconds and my drink and it was correct, which is great and hot wow!!! It’s a shame that I live in Newport News because I would be coming to this Taco Bell all the time if I lived around here, keep up the good work guys. Y’all are doing a great job.“
“The cashier, Nylah J, according to my receipt, was very friendly and welcoming. She had such a positive attitude and great customer service. Something I haven't experienced since moving to the area. Nylah, if you see this, just know you're radiating positive energy and making a difference in people's day.“
“4 stars because this taco bell is pretty hit or miss. i don’t know her name, but it is currently 1 in the morning and the girl at the window gave the best customer service i’ve gotten from this location. she had lashes and i think red hair? idk but shout out to you queen“
“I come to this TB a lot as it's close to home. The food is always hot and the order is always correct too which is excellent. However, it seems the time it takes to make the food is taking longer than it should and especially late at night. Sometimes sitting in the drive thru for 10-15 mins with only 2 cars ahead. I do recommend this place, but hopefully they can speed up their drive thru service a bit“
“I had 2 chicken soft tacos. They were good but missing tomatoes and my husband had soft tacos and a quesadilla. He said they were good. He asked for mild and very hot sauce. We only got mild. We made do.
The vanilla orange and vanilla frozen drink were awesome.“
“What can I say, it’s Taco Bell. Growing up, I lived in Bradenton Florida, and on Manatee Avenue. The Taco Bell had a real bell on the top of the building. Some of the kids from Manatee high school snuck on top of the building one night and stole the bell. It’s kind of a hometown legend. Of course there is no longer a bell there and they have converted to the modern day Taco Bell. The food is great but not great enough to give five stars so I’m giving it four stars. The service was actually wonderful. They made, something fresh to order because I was concerned about the texture that I sometimes get when I order this particular dish. The atmosphere is typical Taco Bell. You can feel comfortable, you can go in your pajamas, you can go in your prom dress, you can go in stripper clothes.what would we do without Taco Bell?“
“I just moved and was not sure about the location, but there were other people in the drive thru so I gave it a shot. I have to say that was the best, moist, tastiest chicken I have had in a while. Because of the line I had to wait a little bit, but it was not bad, the cashier was friendly and efficient. And after tasting the food I see why there was a bit of a line.“
“went in around 10:00pm staff was extremely helpful with kiosk and the manager was super friendly & helpful tacos were a little skimp with the meat but I asked for a remake and I didn’t receive any attitude or kickback from the manager anyia she made it with no problem!“
“Came for lunch. I've never seen a kiosk in a fast food restaurant before. (Except wawa) I was attempting to order and figure out how to order. Kayla came over to help me with signing up for rewards. I had to scan the QR code with my phone. Kayla did everything for me. If anyone knows me I'm not technically savy. I don't even use my phone 95% of the time. Kayla was exceptional!!! Not only was she helpful, kind, and friendly she has the biggest and brightest smile! These days people like Kayla are few and far between! Thank you Kayla! You are by far an exceptional woman!“
“Updated 6/19/26: I’ve been meaning to update this but honestly
I keep forgetting and I’m kind of lazy. 🤷🏼♀ im so thankful that management changed since my first review because the food and service is definitely the best in the area. Yes, sometimes you wait a little longer but the food is made right the first time. Jeannette, Kenzie (I think that’s her name) and several of the other employees who know me but idk their names make coming here great. They’ve even made my food so good I got accused of paying extra for perfect looking food on the internet. 😅
Original: I love Taco Bell and have frequented many locations across this city, even so much so that the employees at some locations know me by name. I have tried to give this location many, many chances - probably a dozen over the past two months - but the service and wait time is TERRIBLE. Today I placed an online order for two items, a chicken quesadilla and a side of black beans and rice, which said it would be ready at 12:28pm. I went in around 12:35and at least 7 people were waiting on orders as well as a line of cars wrapped around the building. I stood there for about 2 minutes before leaving and emailed customer service to have my order cancelled. The time before this I ordered the quesadilla, rice, a Baja blast and a dip pack. I ordered and the app said it would be ready more than 30 minutes later at 6:52pm. I went in and the order hadn’t even been started, again with 5-7 people waiting on ordered that also hadn’t been started. Seeing as how I already wasted my entire lunch break, I requested the order to be cancelled and to get a refund as did more than half the people waiting after we waited roughly another 15 minutes for someone to process refunds.
I’m not waiting 1-2 hours for “fast food”. I fully understand being short staffed and food rushes but this has been a consistent problem for going on 6 months. You can’t use the drive through because once you are in line you can’t get out. Going inside is pointless. After today I am giving up going here. This used to be the best TB in the area. Now it is the worst. I may try coming here again in the future but it will be a long, long time from now.
Please consider doing and overall on this store because it’s costing you your loyal customers across the brand, not just this location.“
“We’ve been here several times and every time we have Reggie, it is always very professional and prompt, we never have an issue or a second guess on if we’re missing something. The night crew is always the top class group! Glad Taco Bell has him as a leader and this amazing crew with him to give great experience and service to customers!“
“I want to thank the staff of this Taco Bell for providing excellent service, a clean restaurant, and fresh food. The employees are always cheerful. I drive past multiple other locations to come to this specific Taco Bell after dozens of bad experiences at the TB near my home/work. It is my new go to and I wish the staff ran the one by where I work. I also wanted to note the faced and organized sauce packs! Great job!“
“Today at 3:10pm, I ordered a single beefy potato griller burrito and after the first few bites I was simply in awe. The way this burrito was prepared was nothing short of the best I've ever been served at taco bell. Their attitudes were all positive and I believe that was the biggest contribution as to why the beefy potato griller burrito was so delicious. Thank you Taco Bell at 5195 Shore Dr!“