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“The Wendy's (#8989) location on 3904 Victory Blvd was phenomenal!! I made an order thru the app and card was duly charged, but the app itself had a major hiccup and lost the entire order, with the charge still on my card. The management team was quick remedy the problem very equitably!!!“
“Kayla was working the drive thru and was very pleasant. She read our order back to make sure it was correct and she was smiling when we got to the window. Her attitude and smile were very much appreciated because we had already gone to the Wendy's at victory crossing where they said they were only doing online or doordash orders, and McDonald's on airline bvld where the drivethru person kept acting like she couldn't hear us even though the car is super quiet and after the fifth time of trying to order and being told to repeat it AGAIN, we left. The Wendy's on Frederick bvld is now the only one I will be going to. Thank you so much for the professionalism and great experience. Thank you Kayla and your awesome team 🙂. We will see yall again soon.“
“Normally I don't rate fast food because, well it's fast food and it's just a convenience. However, yesterday I was blown away! I knew what I wanted with a special order biggie bag: no mayo, spicey nuggets, etc... I just thought they were short and not busy. Turns out they were just awesome and efficient! Luckily I had my card ready because they started handing me drinks and food the moment they got my card and no one was in line at the window even though there were cars that ordered before me. I thought for sure they would mess up the order, nope. Down to the two packets of BBQ sauce that the pros do. Whoever that crew was on Friday at 11:30 May 30th, they are legit! Your whole store might be legit too! Great job!“
“Went to drive thru to get my kid some nuggets and ended up getting something for myself as well. While I had to be pulled up and parked (I had a special order). I was given my drink. When the order was brought out, I asked if my drink could be exchanged as the coke I ordered didn't taste right (possibly the ratio was off or the soda was simply running out). The young man immediately repeated my concerned and quickly accommodated me. All with a smile! Great customer service from the order taker to the ru ner who brought out my food. Thank you for a great experience.“