Wendy's in Newport News

“Came into this establishment with my daughter to get something to eat yesterday. It was very clean on the inside and service was quick and efficient. The food came out hot and fresh! It was a great family environment to be in. I would definitely come back! I don’t eat Wendy’s much but will consider them and this location again!“

“My only complaint is that the guy who helped us tonight did not have a name tag and I didn’t ask his name. He was extremely sweet and friendly/helpful. I messed up trying to put our order on the kiosk and he was over in a half a second to take it for us. Asked all the questions and was just super courteous (have a good night, sorry, excuse me etc) just a great human being which is lost in a lot of service workers. Food came hot and fast too!“

“My only issue is that although the ordering screen INSIDE the restaurant indicates cash or credit, I was told after a fairly long wait that the order I thought I placed, didn't process because I selected cash payment. Until the cash is rendered the order won't be submitted for processing. Since other orders continued to be processed instead of mine, the cashier stayed busy until everyone else had received their food. Then when she asked about my status she told me how the payment process with cash had delayed my service. In her defense she and other staff members were flat out busy the entire time I was there, until it finally slowed down enough for her to acknowledge me. I may be swimming against the tide, but there are some places I prefer to pay cash instead of pulling out a credit card which can potentially be scanned for dishonest access. The solution for this situation is to use the drive through instead of walking into the restaurant.“

“Wendy's has changed quite a bit over the years, but one thing that hasn't changed is the friendly service. Food is fine, the self-serve kiosks are a bit confusing but also fine, location is fine. Service was great! Yay Wendy's.“

“I would like to acknowledge Jamal, a kind and patient young man, who efficiently managed a large crowd at the pick-up window despite technical issues with the speakers. Each person had to clearly state their order, yet Jamal remained composed and ensured a seamless experience. The line moved swiftly, and Jamal's calm demeanor made for a pleasant visit. Notably, Wendy's consistently delivers quick and hot food, complemented by exceptional service.“

“I rarely leave reviews for places…. But I just ordered food from this Wendy’s on DoorDash and it was hands down the BEST fast food I have ever had in my life. Whoever is running this place is doing it right. Shout out to all the employees.“