Burger King in Richmond

“This is worse restaurant to eat from the customer service is horrible, rude and ill-mannered. I would not recommend anyone to eat from this establishment. On 8-15-2026 at 10:45 am, I entered the restaurant and purchased a chicken sandwich with no mayonnaise, I received the sandwich with some type of sauce the cook was actually trying to help however the Shift lead was extremely rude, loud, and arrogant. Instead of arguing I threw my sandwich away, and went to McDonald's. Action needs to be taken immediately with the lead rolls at this establishment. Thank You“

“For some reason the burgers do not taste like they used too. The mayo on my burger was old and discolored and did not taste good. I think the manager needs to check all the condiments prior to the start of lunch to ensure quality food is being served to the customer. As I stated earlier the burgers have a much different taste than they used to. That grilled juicy taste wasn't there.“

“I hope this is the one on Belt Blvd. Food was good. I did go in and ask for fresh hash browns and the person cooking said those had just come up but they were not the temperature I wanted them to be. I don't understand why when you say you want fresh food they just don't give it to you. You are the one who is paying them. Just get on my nerves“

“The girl working the drive thru window on the evening of 8/18/26 was very thoughtful & kind and seemed to have the whole place under control! She made sure my daughters kids meal was special and specifically for a girl. Our food was good, correct, and packed well.“

“We've been coming here for quite a while because my son is a huge fan of the Impossible Whopper meal. We always get friendly service--in fact the manager (I'm assuming) and employees (including the gentleman who was working the evening of 1/16) know us by name and always greet us personally, which makes it fun. EDIT 2/6/2026: We stopped by tonight and as always the manager was very gracious and had our order hot and ready for us! We appreciate him!“

“I tried the Maple Bourbon BBQ Whopper Junior and the Cheesy Bacon Tots. Both were good, especially the tots. I ordered on the app, but the drive-through was slow, so my food was unfortunately cold. I also like the option of getting a smaller burger, but it is still pretty pricy for what it is. I would definitely get the Tots again.“

“I go here often while travelling to and from Richmond from Colonial Heights, there's a new store manager and she is really amazing. They had got my order wrong three times (wild right?!) and I was super frustrated and on that third and last time she herself spoke to me with kindness and respect and with no problems went in the back and made it herself to make sure that I was satisfied with my order. I believe her name is shaniqua I'm not 100% sure but shout out to her for the excellent customer service. My daughter has autism and all she likes to eat is those mozzarella cheese sticks so of course we have to stop to get her some coming from the children's hospital every other day. She seems like a really good manager and really will make sure you're taken care of. They usually never get my order wrong and usually the food is fresh and on point especially since she's been there. Thankfully she was so kind and took it upon herself to make sure we were taken care of. I love that!“

“Stopped here on a trip to do all the things in one stop. Got gas, everyone used restroom, walked the dog, and then the food... Ordered specifically on the app, but 2 of our bacon cheeseburgers were completely wrong. Unfortunately we didn't realize this until already back down the highway. One with mustard when nothing at all in our order had mustard! And the other was just a burger patty & pickles... No cheese or bacon. They did remake for us, but it cost a huge chunk of time driving back to them for this. Always check your food before you leave!“

“There’s an older black man that works here that has an absolutely amazing attitude and is always kind and welcoming and makes this the best Burger King in the area from this alone. The food is still mediocre but he makes it worth the suffering sometimes“

“Stopped by during the busy lunch rush, and I was impressed! Even though they were packed, the staff stayed friendly, polite, and kept everything moving efficiently. My order was fresh, hot, and tasted amazing. It's great to see a team that can handle a crowd while still providing excellent customer service. Definitely one of the better Burger King experiences I've had!“

“Burger Whopper was better than expected. First one in over a year+. Good pricing Wednesday's $3.99 +$.60 Xcheese, should price out regular < $6.00 no higher. I feel the fries were (good) but light on (quanity) Large at 3.79 and was small in size. Soda price was ok and easy refills for inside guests
Clean atmosphere friendly staff“