Chick-fil-A in Richmond

“We came in twice today to try the new chicken sandwiches. Both times we were helped in the drive through by Joseph. And he remembered us. That means a lot. I know working in costumer service you see a lot of faces so for him to remember was something that made our night. On top of that they had amazing costumer service. They were fast, and worked amazingly from what we saw. They were extremely nice aswell. The workers were getting along and all together was making the Chick-fil-A a great atmosphere. You could see everyone’s happiness to be working. I would recommend coming to the whiteoak location all the time and the new chicken pepper peminto sandwich ☺️“

“This Chic-fil-A is located in Chippenham hospital. The service is great. The staff is always friendly, the place is always clean and our food always hot. This is my go to when I don't feel like going all the way to the Forest Hill location.“

“The food is great, and the service exceptional, but my only major complaint is about the app.

Not everyone has a data plan, so they should install a Wi-Fi repeater at least to cover the curbside parking spots. When I try to confirm that I've arrived and relayed my parking spot, not only does the order not get sent, it logs you out of the app completely (so you're really out of luck of you don't remember your password). To avoid this, you need to go inside to use their Wi-Fi, and that defeats the whole point of curbside!“

“Everything is always great, staff is also great, except our last experience with Gauge. Not only did he rush our order processing, he ignored our free sandwich reward, and told us we asked for sauces when we did not. It’s not a huge deal, but this wasn’t our first time having an issue with this person. Everything else is great though!!“

“Awesome staff very friendly & welcoming. Very helpful & team made sure I got my order exactly how I requested. Such a Quant location. Limited seating inside but is available. Various seating Areas in lobby also. Restrooms was clean & well-stocked.“

“I had the best experience at this location, I was served the best and freshest fries I’ve ever had. My server Merola was not only hasty with the food, but she was friendly and polite as well. We appreciate her so much! Thank you guys for this amazing service. Will recommend!“

“This Chick-FiL-A is always properly staffed! This order was like all the rest: ACCURATE! (We order from here with an embarrasing frequency, which increases the odds for errors!) I was concerned when they changed manager/operators, however the renovation and complete redesign of the drivethrough have improved both the anxiety of navigating the prior chicane drivethrough, and the inability sometimes to exit the north exit due to drivethrough high-traffic times, as well as the ability to navigate the parking lot on foot. Finally, the recent addition of the mobile order lane is a GAME CHANGER! No more waiting behind people who are attempting to order for 7, with specific modifications to half of the items, and paying with multiple payment methods! (We order for 4, so the app makes it EASY!) Now I zip in and there're rarely more than 2 cars ahead of us, and BAM! We have food before the people who'd ordered through a Chick-Fil-A employee minutes before we arrived. I thought Jonathan managed this place well. The new manager operator Blake is KILLING IT!“

“For the first time in a long while, the chicken sandwich and waffle fries were A+ and worth the trip. The cashier was completely disinterested in her job as is so often the case these days. This location is small so take out customers waiting by your table side isn't the best dining experience.“

“Such fresh, reliable food...always delicious! The spicy chicken sandwich has a perfect amount of spice and is thick and moist. The service is always amazing! Everyone is friendly and helpful every single time! Loved the Christian music in the background too:)“

“My pregnant wife wasn’t feeling well in the bathroom and an employee lady offered to check on her. Another employee lady got us crackers and a water cup. They were incredibly compassionate, friendly, and it was a notable moment of kindness that left us liking chick fil an even more.“

“I come to this location often on my way to work in the mornings. it’s my favorite in the rva area! the staff is always super friendly and i’m never in the drive through for more than 5 minutes.

I got an extra biscuit in my bag this morning so i’m just really happy“