Chick-fil-A in Richmond

“I work at a nearby building and come here for breakfast/lunch many times a week (not the healthiest I know I’m working on meal prepping okay lol) and they’re always kind and courteous and I never really have issues. Today I placed a pick up order for my breakfast and someone apparently just took it before I got in. Even though I came after breakfast had ended they did their very best to make sure I got the meal I ordered anyway and took the time to mend the situation even in a clearly very busy time. Decided they earned this review for that haha“

“Chick-fil-A Review – A Grandmother’s Take
⭐️⭐️⭐️⭐️ (4 stars)

I don’t eat at Chick-fil-A often, but my grandson loves it—every time I take him out, he asks for Chick-fil-A and always wants their special sauce with his meal. That’s what brings me in.

There are a few things I really enjoy: the waffle fries, kale salad, and the consistently excellent customer service. Every location I’ve visited has friendly, respectful staff, and that’s something I truly appreciate. However, I personally find the chicken to be a bit too salty for my taste, so I tend to stick with a few sides I know I like.

My biggest concern is the cost. On our most recent visit, I ordered two meals and the total came to over $32. I understand prices have gone up everywhere, but for a fast food chain, that’s a lot—especially when you’re just a grandmother trying to treat her grandchild to something simple. Spending time together shouldn’t break the budget.

Overall, Chick-fil-A is a well-run, clean, and family-friendly place—but I do wish the prices reflected that same spirit of accessibility and care.“

“This Chic-fil-A is located in Chippenham hospital. The service is great. The staff is always friendly, the place is always clean and our food always hot. This is my go to when I don't feel like going all the way to the Forest Hill location.“

“The team here goes above and beyond on the regular. Despite how consistently busy they are the food always comes out within a reasonable amount of time and is always fresh. I have had nothing but outstanding customer service from every employee at this location. Kudos to the entire staff, y’all are appreciated.“

“I always receive exceptional service at this location, but today’s service exceeded my expectations. Despite having a terrible day, Hannah’s enthusiastic and pleasant demeanor brightened my mood. I want to express my gratitude to the management for consistently hiring such remarkable individuals.“

“I recently visited Chick-fil-A, and it was a great experience from start to finish.

The location is incredibly convenient, making it a great spot to grab a quick meal when you're on the go.

As always, the food did not disappoint. The Chick-fil-A sauce is, without a doubt, one of the best sauces I’ve had at any fast-food chain—it’s perfectly tangy and creamy, and it pairs perfectly with just about everything on the menu.

I went for the chicken strips, and they were absolutely delicious. Crispy on the outside, tender and juicy on the inside—just the way a chicken strip should be.

The seasoning was spot on, and they were cooked to perfection. It’s great to see that even in the fast-food world, Chick-fil-A delivers such high-quality, flavorful food.

What also stands out is the friendly and efficient service. The staff was attentive and made sure the experience was pleasant from the moment I walked in.

The atmosphere is always welcoming, whether you’re dining in or grabbing your meal to go.

For fast food, Chick-fil-A is definitely one of the top choices.

Great food, great service, and a solid overall experience.

I’ll definitely be coming back soon!“

“My friend and I visited this restaurant a few days ago. Although I have noticed that the Cool Wrap has not been prepared in the same way as always, evidenced by a lesser amount of chicken, the customer service we received was wonderful! In particular, Jacob and Tazia were gracious and interactive offering friendly conversation and replacement sandwiches. These two employees have gone above and beyond what many consumers today readily experience. Kudos to both of them and hope I have the pleasure of seeing them again in the future!“

“I stopped in for breakfast at Chick-fil-A and was thoroughly impressed. The food was hot, fresh, and absolutely delicious just the right start to the morning. What really stood out, though, was the customer service. Friendly, attentive, and genuinely welcoming, second to none. They make you feel like more than just a customer. A top notch experience all around!“

“I order on the app and do quick pick up in the drive through. My last order was ready so fast I didn't even have time to put the car in park. I was genuinely shocked how quickly they had my food ready! Highly recommend if you don't mind eating in the car but still struggle to order in typical drive through.“

“I'm so happy, I saw milkshakes go by and I desperately wanted a cherry. I asked the young lady that served me (Aleysha) how much it would cost for just a cherry. She said girl- just a cherry, and came back with four. The biggest smile came up on my face. 10 out of 10 service especially from her.“

“No Play Area!!! We took our kids to this Chick-fil-A because the website says it has one and so does the pictures on Google reviews. However, the staff informed me that the play area has since been removed and is now a seating area with windows from floor to ceiling.“

“Such fresh, reliable food...always delicious! The spicy chicken sandwich has a perfect amount of spice and is thick and moist. The service is always amazing! Everyone is friendly and helpful every single time! Loved the Christian music in the background too:)“