Dunkin'

Name: Dunkin'
Address: 7721 Brook Rd, Richmond, Virginia, 23227, US
Telephone: (804) 562-7556
Price range: $
Rating: 3.1

$ • Coffee Shops, Donuts

Hours:
7721 Brook Rd, Richmond
(804) 562-7556

Menu Order Online

About Dunkin' Donuts

Dunkin' is a popular donut and coffee shop that offers a variety of breakfast and snack options. Based on the reviews, the experience at Dunkin' can be hit or miss.

The drive-thru service is appreciated, as not all locations have this option. The staff is friendly, courteous, and knowledgeable about their large menu, making it easier to choose drinks and treats. Customers have noted that the drinks are always good, and the environment is generally clean, warm, and well-lit, creating a cozy atmosphere. The parking is ample with spots in front, as well as on the side and rear of the store, and the location is wheelchair accessible with a ramp and disabled parking.

Recent reviews highlight the positive interactions with staff, especially one employee who was praised for her communication style and warmth. Customers enjoy coming here for treats like the vanilla cream donut, which remains a favorite. However, some reviews mention inconsistency in the quality of service and food. For example, donuts are sometimes boxed neatly but occasionally put upside down in a bag, which can ruin the frosting. The food quality can vary; donuts are generally fresh, but some customers find them less flavorful than before, and breakfast sandwiches like the sausage biscuit are sometimes rubbery and undersized.

Overall, Dunkin' remains a convenient and familiar place for breakfast and snacks. While many customers enjoy the friendly service and cozy atmosphere, the food and service quality can sometimes be inconsistent, leading to different experiences on each visit.