McDonald's

5520 W Broad St, Richmond
(804) 282-7514

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Recent Reviews

My order took a little while and they were out of lemonade and diet Coke. However, they get four stars cuz their service was excellent. They were able to accommodate me. They forgot the prizes in my Happy meal. However, when I went in they gave me extra prizes because they had forgot. Now that is wonderful.
Trashy and unprofessional service, they screwed up my order and made it a big hassle to cancel and refund it, the lady who took my order (even though it got messed up) and the manager who refunded it were both polite enough but the girl in the window and the lady that came over when there was an issue were both very rude and snarky, had a dashcam running and everything is recorded

Edit: Recieved a call from the GM next morning to see what had happened, he was...
Three stars definitely describes this experience. The service was good because they're making the food. However, they did not focus on the in-store customers.

I left because I felt like nobody was going to address me when I was standing at the counter for several minutes and I came back later with a mobile order submitted so they didn't have to take it through the counter.

There is a sign that says if customer needs help please address...

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