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“Staff were friendly to me. When I forgot to order the mashed potatoes without gravy, they stopped what they were doing to exchange the one they gave me for one with no gravy. They also gave me some butter in a cup even though they didn't have the refrigerated packets. I also forgot to ask for grape jelly as well so went back into the restaurant again and they got me plenty of packets. Bathroom was also clean. I'm not sure if it's because this is the South and I'm from the North, but it was very refreshing to have this kind of service. I will be back as often as I come to Richmond!“
“Feb 6, 2025- I went to this location to pickup an order and there was about seven or more door dashers that were there to pick up their orders, however the Assistant Manager Khaliff did a wonderful job fulfilling these orders with limited of staff. Excellent customer service and job well done 👏.“
“Went to Popeyes Aug 31st to purchase a chicken sandwich combo for my son. A gentleman greeted me when I walked in from behind the counter and advised he’d be right with me. When he began to take my order he apologized for not taking my order right away and stated he was filling a previous request. He then took my order, read it back twice..and engaged in respectful dialogue with me all at the same time. He was so very kind.. so pleasant.. suggested a different sauce for my sandwich next visit and invited me back. This was truly OUTSTANDING customer service!! So much, I had to call and speak with his manager and tell her what an amazing job he did! I was definitely impressed! She thanked me and told me he was a new employee! Wow!! His mannerisms were out of this world! I wish I recalled his name but the store manager knows who I’m referring to!! Thank you for treating me so well!!“
“Ordered a special order basically got a grilled chicken sandwich. Not on the menu and to my surprise they got it exactly right right down to adding the napkins and spork to my order. Very happy with the employees at this Popeyes. Like to point out my good experiences and not just the negative ones.“
“Stopped by and got the $20 build your own bundle on the app. Got 3 pieces of chicken, 3 tenders, 2 orders of chicken dippers, red beans and rice and fries. We still have food left over and it was got and easy to pick up in the drive thru. Highly recommend for an easy dinner. Definitely doing that again.“