The Cheesecake Factory

Name: The Cheesecake Factory
Address: 11800 W Broad St, Richmond, Virginia, 23233, US
Telephone: (804) 364-4300
Price range: $$
Rating: 3.5

$$ • American, Vegan

Hours:
11800 W Broad St, Richmond
(804) 364-4300

Menu Order Online Reserve

About Cheesecake Factory

The Cheesecake Factory offers a mixed dining experience. While some customers praise the restaurant's cleanliness and friendly service, others report dirty floors and unfriendly staff. The food is generally good, with amazing cheesecakes being a highlight. Many guests appreciate the accommodating attitude towards dietary restrictions. Visitors often enjoy the welcoming ambiance and the variety of menu options, which make it easy to please everyone. The restaurant is known for its generous portion sizes and delicious appetizers like egg rolls and calamari, which are crispy, flavorful, and cooked to perfection. The service can be outstanding, with attentive waitstaff who go above and beyond, making occasions like birthdays special. However, some customers have experienced moments of poor service or unprofessional behavior, such as staff dusting ceiling vents during dining. Drinks can sometimes be heavy, and occasionally, the food can be bland or need more seasoning, leading some to discard their meals. Despite these issues, the cheesecake remains a standout feature, and many guests leave with positive memories of their visit.