Wendy's in Richmond

“Wendy's are not consistent in their quality. You have to evaluate each one individually. If you find a Wendy's that serves you the type of food that you deserve and has the friendly staff that you expect I would continue to go to that Wendy's. Don't be discouraged if you accidentally pick a Wendy's where you do not receive the best. My favorite Wendy's is located off of Staples Mills Rd. It's in the same location as the Dollar Tree. I will update with address later.“

“Its wendys but I was amazed to see the usual 4 for $4 or $5 bag was nonexistent. Instead they had a $7 bag with a double stack 4 nuggets fries and a large drink. You can tell it's the hood though but dude was cool and matched the energy when I gave him convo with the family.“

“Had an issue with a mobile order - a disconnect between the app and the in store processing. Manager on duty morning of 5/12 handled it beautifully. I was on the phone with the app customer service and before I could get it figured out on my end she had it resolved on their end. I thanked her tremendously. I know brick and mortar locations of ANY fast food with an app have no control over what happens with the app itself so she went above and beyond to get it handled for me. Appreciate that very much. Food was hot and good too!“

“Both Wendy's in Colonial Heights suffer from service problems (including no service for 15 min during "shift change", no salads at night despite the app allowing me to order them, and missing items in orders

In addition, the food varies in quality. Sandwiches which include bacon may vary from 2 to 4 strips depending on the day.“

“The place is very nice and in my case I was taken care of by a good American girl who tried to speak to me in Spanish. Although I spoke to her in English, she told me that she was practicing her Spanish to attend better. That's very noble. The hamburger, my favorite, the beaconburger was freshly made. Anyway, my visit was very pleasant. I'll be back! / The place is very nice and in my case I was served by a nice American girl who tried to speak to me in Spanish. Although I spoke to her in English, she told me that she was practicing her Spanish to better serve her. That's very noble. The burger, my favorite, the beaconburger was freshly made. In short, my visit was very pleasant. I will be back!“

“The service associate was kind and worked according to the menu provided by management for 9 a.m. in the, I guess. We bought what they offered and ate for sustenance. Thank God our idea worked.

Kid-friendliness: Seats were child friendly.“

“This is the absolute worst fast food place in the east end. The food is always on point, but they will absolutely leave you sitting at the speaker for ages before they answer. Make sure you put in mobile orders well before breakfast because if you pull up at 1030 they will tell you to cancel your order, then you'll have to call Customer Service and go through hell to get your money or points back.“

“All I got was half of order fries all the short ones nuggets were cold cashier didn't know how to count money she hit wrong button she says gave her 20.60 order was 6.60 come on rocket scientist sad told her 14.00 change she had to wait for manager WOW. Won't b back really disappointed ?“

“This Sunday, all of the employees I saw were doing other thing that taking care of customers. The store manager was not around, he is always sharp and looking up to help. But that time he was not around. Who saved the day was a new employee. A young african american lady name Kim, she is amazing, working like a pro and giving the best customer service any only dream. If not for her, I'll be writing a terrible review but her professionalism changed a bad review to a good one, only for her. The rest of the team truly need to re train, specially in customer service.
Wendys will gain a lot if Kim becomes a manager. She truly deserves it!!!.“

“This place is great. The food is always hot and fresh and the employees are hard working and have great attention to detail. I make and pick up mobile orders at the drive thru often, with custom changes to sandwiches, and they have never failed to fill an order correctly. This is a standout Wendy's location and the people who work here deserve to be recognized for the hard work they do bringing smiles to this family's faces. Thank you!“

“Cashier was rude, not people friendly. Service wasn't good. Cashier was worried about another worker job and not her own. She left customers waiting to take their order. These are some of the issues I have when eating out at fast food.“

“I like the food, when you get it and get it right
You never know if drive thru or dine in is open. Also check your order thoroughly before you leave. I ordered a ghost pepper chicken on Sunday with a side of Buffalo nuggets. Got home and nuggets were there as well as fries and soda but NO SANDWICH!!! Instead they gave a 4 pack of bland, unseasoned nuggets lukewarm and no sauce. This location just doesn't seem to care. This isn't the first time they've totally screwed order up, which is why I rarely go there.“