Wendy's in Richmond

“Very impressed with the service I received at this location. After leaving a Wendy’s that ignored us at the drive thru, we drove another 2 miles to this location and were greeted within seconds at the drive thru. Very grateful for their quick and friendly service. Thank you (11-29-25, 11:45 PM)“

“Wendy's are not consistent in their quality. You have to evaluate each one individually. If you find a Wendy's that serves you the type of food that you deserve and has the friendly staff that you expect I would continue to go to that Wendy's. Don't be discouraged if you accidentally pick a Wendy's where you do not receive the best. My favorite Wendy's is located off of Staples Mills Rd. It's in the same location as the Dollar Tree. I will update with address later.“

“My experience at this Wendy’s was great. A young lady, who I could tell might be new to the job, greeted me warmly and did an excellent job introducing herself. There was a small mistake with my order, but she quickly handled it by asking her manager for assistance, which I really appreciated.

The food was very fresh—something I haven’t always experienced at other Wendy’s locations. They even upgraded my fries to a larger size to make up for the mix-up, which was a nice touch. Overall, the service was friendly, the issue was resolved quickly, and the food quality was top-notch. I’ll definitely return to this location.“

“Had an issue with a mobile order - a disconnect between the app and the in store processing. Manager on duty morning of 5/12 handled it beautifully. I was on the phone with the app customer service and before I could get it figured out on my end she had it resolved on their end. I thanked her tremendously. I know brick and mortar locations of ANY fast food with an app have no control over what happens with the app itself so she went above and beyond to get it handled for me. Appreciate that very much. Food was hot and good too!“

“I dont know if we got lucky or other reviewers are too picky but we had an awesome meal!
Everything was hot, fresh and delicious. Place was clean. Nice outside area. Big parking lot. It was 6pm on a Thursday!
1000 times better than ours in Fayetteville NC!“

“All I got was half of order fries all the short ones nuggets were cold cashier didn't know how to count money she hit wrong button she says gave her 20.60 order was 6.60 come on rocket scientist sad told her 14.00 change she had to wait for manager WOW. Won't b back really disappointed ?“

“This Sunday, all of the employees I saw were doing other thing that taking care of customers. The store manager was not around, he is always sharp and looking up to help. But that time he was not around. Who saved the day was a new employee. A young african american lady name Kim, she is amazing, working like a pro and giving the best customer service any only dream. If not for her, I'll be writing a terrible review but her professionalism changed a bad review to a good one, only for her. The rest of the team truly need to re train, specially in customer service.
Wendys will gain a lot if Kim becomes a manager. She truly deserves it!!!.“

“The service associate was kind and worked according to the menu provided by management for 9 a.m. in the, I guess. We bought what they offered and ate for sustenance. Thank God our idea worked.

Kid-friendliness: Seats were child friendly.“

“I have been to this location twice in the last week for breakfast in the drive thru. Both times I got the maple chicken bacon croissant sandwich with the breakfast potatoes. The service has been wonderful and my food was hot and fresh with less than a minute wait at the window! The breakfast team here is on top of their game!“

“This is the absolute worst fast food place in the east end. The food is always on point, but they will absolutely leave you sitting at the speaker for ages before they answer. Make sure you put in mobile orders well before breakfast because if you pull up at 1030 they will tell you to cancel your order, then you'll have to call Customer Service and go through hell to get your money or points back.“

“I like the food, when you get it and get it right
You never know if drive thru or dine in is open. Also check your order thoroughly before you leave. I ordered a ghost pepper chicken on Sunday with a side of Buffalo nuggets. Got home and nuggets were there as well as fries and soda but NO SANDWICH!!! Instead they gave a 4 pack of bland, unseasoned nuggets lukewarm and no sauce. This location just doesn't seem to care. This isn't the first time they've totally screwed order up, which is why I rarely go there.“

“This place is great. The food is always hot and fresh and the employees are hard working and have great attention to detail. I make and pick up mobile orders at the drive thru often, with custom changes to sandwiches, and they have never failed to fill an order correctly. This is a standout Wendy's location and the people who work here deserve to be recognized for the hard work they do bringing smiles to this family's faces. Thank you!“