Wingstop in Richmond

“EDIT: A member of staff called me the next morning and offered a remake of the meal and apologized. Incredibly grateful for the quick remedy!

If you're not going to take walk-in orders and decide to be online only after a certain time, you have to actually advertise that instead of telling people when they walk in :/
And all of your soda is flat AF, I want a refund on my soda because literally none of it was drinkable, no bubbles and no carbonation.“

“I come in a good amount since I work in the shopping center, I have always had a good experience at this location, very punctual as well as good food. I was helped by a woman (I didn’t catch her name but she had really cool pink hair) and she was really nice and accommodating.“

“Haven't had bone in wings in a while, wanted to give WS a shot. Reddit told me compared to BW3s, WS wings are better but BW3s has better sauce. For sauces, I like BW3s Nashville Hot, and Hot - some kick, but not nuclear. I usually opt for naked wings, well done for extra crispy and sauce on the side, here I got a 15 piece with Cajun on the side. My order included 3 flats and 12 drummies, which i thought was in my favor. Drummies > Flats but to each their own. The quality of the wings was as good as any I've had anywhere that weren't smoked first. Zero of my 15 had any kind of gristle or fatty yuckness I might set aside on a BW3 wing. Rarely do I get wings of high enough quality that I leave only a pile of bones, with these I did.

I dunked the first wing in my side of Cajun and thought I got a comparable Nashville Hot sauce. Coated the rest with and tossed. By wing 3 I was underwhelmed by the sauce. It was ok, but not enough flavor or heat. I'm not into chicken so hot I have to sign a waiver, but I like some heat.

Some TVs in here, but small no beer, and not really a dine in vibe. If you're ordering to go like I did, I recommend getting your sauce on the side to preserve the crisp.

If you want to sit, watch sports, have some wings and beer - B-Dubs wins. If you're willing to take your wings home, Wingstop by a mile.“

“I came in for a pickup at around 8:50pm on 3/24/26. From where I was standing, it looked as if they only had two people on shift…a young lady on the fryer and a young man in the front taking orders. I didn’t like the fact that they were or appeared to be short staffed on this evening. Shame on the company/manager for not assisting on such a busy night. My food was hot and fresh and I want to thank the employees that were working this evening for all that they do. I see you and I appreciate you for your hard work. I like this location a lot as I have not been disappointed with an order (yet lol) and hope it stays that way despite this locations shortcomings when it comes to staffing. I don’t really agree or care for some of the negative reviews here that come from the seemingly “microwave” crowd who thinks that everything they ask for should be received within seconds to a couple minutes. I guarantee none of those folks ever worked a day in a fast food chain.“

“Wingstop was great and the manager that helped me was great as well! As we sat waiting for our food she was very calm and patient with everyone that came in, especially the kids that were ordering. She took time and explained to everyone who asked about the free things and told them the steps to get it or to save it til next time. She never got frustrated or irritated never rolled her eyes she was just so helpful and calm and mild mannered. I’m going back just to see her cause she was cute too lol! Definitely made me want to come back and visit when I come into town!“

“Lashawn’s greeted me as I walked in, she explained everything I asked with a genuine warm attitude and was very patient, being my first time to wing stop and more just moving to the area it was a great experience, staff was all working together and communication was top tier as I observed, them deal with other customers. Thanks. Lashawnda and keep your attitude as it changes ppl one transaction at a time….“