“I came in on my way to work in the morning. There was a mix up in the order where they called the order after me first and then called the same order again... it turns out that they missed my order. When I brought it to their attention, they were very apologetic and remade the order very quickly. They even offered to give me a complimentary donut or drink and I told them it was okay. Mistakes happen and there's no reason to get so worked up. Even though I was potentially going to be late for work, I really appreciated their offer to make it up to me because it was out of sincere concern for my happiness. It is apparent that they work hard and that they want to make their customers happy. That is more than satisfactory to me and I really appreciate their care.“
“Pretty good; not a large choice of donuts but it appears they do have all the drinks…good customer service; only issue is they don’t take the app for cashing out…if you push out the app then “ALL” Dunkin Donuts should accept funds via the app.“
“Honestly, This store deserves a 2nd look. New management, store looks cleaner, they decorate the store upon which holiday it lands on perfect theme to take a picture in. Seen that they are short staffed but honestly they work very hard and have amazing personalities. The manager would always make us laugh and I think that's what we all need in the mornings is to leave the store with a good laugh and smile on our way to work. All I can say is they are changing the game here and they really are trying their best. I've noticed this store got alot more busy like when I've seen it first opened and its all because of their service . It's worth a chance keep it up OakGrove !“
“There's always a good selection of breakfast items and donuts available in the store. The vast majority of breakfast customers use the drive through, so there's also always a table available as well as parking within steps of the front door. The staff has always been friendly and I've never had to wait in line for service.“