Customers` Favorites
Customers` Favorites
“Great spot with great coffee highly recommend“
Customers` Favorites
“That rare, uncompromising kind of quality you almost never find.
A sanctuary for specialty coffee—where you can discover its nuances, talk with an owner who’s always open to conversation, and leave with freshly roasted beans singing of their origin.
Thank you to the team, and to Hae, for creating this place.“
Customers` Favorites
“Great coffee, fresh and locally roasted in their store. Well worth driving past a few other coffee shops on the way to get there, pick up some beans for home.“
Customers` Favorites
“Great coffee, tasty pastries. We had a very nice breakfast“
“I just had the most outstanding customer service experience at the Nespresso store in Westfield Mall, Bethesda, and it’s all thanks to an incredible employee named Jay. Honestly, Jay is the epitome of what real customer service is all about.
So here’s the story: my wife’s Nespresso machine finally gave out after about five or six years of faithful use. We usually go to the Nespresso at Westfield in Bethesda even though we live closer to Tysons Corner Mall in Virginia. Why? Because every time I’ve been to the Bethesda store, they’ve been amazing— and Jay just took that to a whole new level.
I walked in and explained to Jay that I needed to replace my wife’s machine. He listened to the whole situation, knew exactly what we were looking for, and recommended a few models that would suit us best. He was just super chill, knowledgeable, and really went out of his way to help me out.
Now, the machine he recommended originally didn’t qualify for a promo, but he gave me the Nespresso Club number and told me to call them to see if they could do anything since I was on my third machine. After I called, Nespresso’s customer service offered me 30% off a different machine.
When I came back to the store, Jay literally went above and beyond. He called Nespresso himself, verified my call, and even though the discount wasn’t noted properly, he made it happen. He got the green light to honor that 30% off the top-tier machine we originally wanted. He just genuinely cared and made sure we got taken care of.
Long story short, thanks to Jay, I’m a loyal customer for life at this location. This guy deserves all the recognition. If you need anything Nespresso in the Bethesda area, go see Jay. He’s the real deal and he’s the reason this store has earned my business forever.“
Customers` Favorites
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“Tried the pistachio latte and wow—so smooth and just the right sweetness. The latte’s great too!
Cozy little cafe with a friendly vibe. The owner (I think) was kind, and his warm, low voice when calling out names or drinks makes the place even more charming. I also loved the photos on the walls.“