Jimmy John's in Winchester

“Honestly first time actually going there an just thought id try it out an it was alot better than I thought good patience an service an the newer ham with three cheeses my brother thought was really good an I thought my chicken bacon ranch was insanely good especially the chicken an bacon the chicken was nice n tender an the bacon was not soft it had just the right crispiness so all around it was great for me and my brother.“

“Stopped in at my local Jimmy John's on Rivendale Ct earlier this month to order a couple of their promotional subs ( The Vito and the Pepe) for the $5.99 each but when I got to the drive thru window to pay the young lady said my total was $17.12 and when I asked her about the promotional price I was told oh I'm not sure I think that's online only which actually wasn't correct.
So after I called the other location in town and verified that they were participating in the promotion I sent a complaint to the corporate website and received a response quickly that it was being sent to the franchise owner( Aaron ) and that someone would contact me.
Few days later I received a call from the manager ( Mark ) about the issue and he was very apologetic about the confusion and handled the issue with professionalism and issued me a store credit which I thought was quite exceptable, then a day or so later Aaron the franchise owner called me and expressed his apology as well and provided some answers as to the confusion and then I explained how Mark had already called me and was very understanding and issued me a credit, Aaron then tripled my in store credit and completely blew my mind and at the same time retained my loyalty as a hardcore Jimmy John's customer.
It was so refreshing to get this kind of response and cooperation from a fast food franchise at a time when customer service has been at a low.
I suggest to anyone wanting to order the $5.99 promotional subs to ask your order taker if they are participating because I did not see any posters or postings on the drive thru menu board.
I want to thank Aaron and Mark for their professionalism and generosity in addressing my issues and thank you Jimmy John's I am still a loyal customer 😋“