“I placed an online order that was marked for carry out, not delivery. My bad. Called the location and was connected with Ian. He was able to verify my order and was able to quickly correct my issue. During delivery there was some confusion regarding the payment, but Ian was able to reassure both myself and the driver that there was no issue. As a Customer Experience Professional myself, this was a phenomenal experience and I am hopeful Ian's leadership will recognize this interaction. Absolutely top class!“
“I have been ordering mainly delivery from this location regularly over the last 2 years. And tonight was the first time they ever forgot an item. I immediately called the store, and the gentleman I spoke to was very kind and quickly helped to resolve the issue.“