Starbucks in Veradale

“I am leaving this review as a note to upper management.
Five stars because I love this location. The staff are friendly and consistent; I go out of my way to stop at the Sullivan store.
I stopped this morning to get water, picking this location over another coffee stand thinking they would be able to give me a free water cup. I was kindly told that they can’t give water cups without a mobile order purchase. I went back out to my car to grab my phone, then back in to order a coffee I didn’t want while holding back tears. This team knows my order when I walk in- but their hands are tied by “policies and procedures”.
Not every customer will have a reusable water bottle or have a mobile phone. Water is a basic human need, and a company that totes accessibility should DO BETTER.
Again, I love this team and their service.
Please consider prioritizing accessibility for your customers, and empowering your team by creating policies where both the company and the customer win.“

“My daughter loves them. They always get her order perfect and are always friendly and professional.

Kid-friendliness: My 13 year old is the one ordering and they are patient and kind to her...even if she doesn't get the Starbuck verbage exactly right.“