Scooter's Coffee

Name: Scooter's Coffee
Address: 3626 W College Ave, Appleton, Wisconsin, 54914, US
Telephone: (920) 574-0434
Price range: $
Rating: 3.5

$ • Coffee Shops

Hours:
3626 W College Ave, Appleton
(920) 574-0434

About Scooter's Coffee

Scooter's Coffee is a place where customer service is generally friendly and nice. Many customers appreciate the cheerful attitude of the staff, especially at the drive-thru. Visitors often praise the quality of the coffee and food, mentioning that the coffee is great, and the Everything Bagel with melted cheese is a favorite. Some customers enjoy specific drinks like the Gramma Nutt, describing it as rich and creamy, and noting that staff members are truly great people.

However, there are some consistent concerns. Customers have reported issues with their drinks not always being prepared correctly, especially when ordering drinks with extra shots of espresso, which they pay extra for. Sometimes, the drinks taste like plain milk or lack the expected espresso flavor, leading some to check their cups before leaving to ensure they received what they paid for.

Customer interactions can vary. Some have experienced rude or unhelpful behavior from staff, especially when requesting pup cups for children without dog treats or special requests. There was one instance where a staff member was very rude, and another where the pup cups were made with crushed dog treats on top, causing disappointment. These negative experiences have left some feeling that customer service is inconsistent and that staff speak rudely over the intercom.

The location at the airport is known for somewhat inconsistency in drink quality and order accuracy. While the line moves efficiently and staff are friendly enough during busy times, miscommunication sometimes occurs. Overall, Scooter's Coffee receives praise for its friendly staff and tasty drinks, but experiences with drink accuracy and customer service quality vary among visitors.