Cold Stone Creamery
$$ • Ice Cream, Custom Cakes
Hours:
2928 Market Pl Ste 172, Onalaska
(608) 783-1381
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Cold Stone Creamery Reviews
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Last weekend I got a love it size icecream I was told I can do two half flavors all I wanted was toppings mixed in one of the flavors and not the other and the gentleman had no problems doing that for me - so today we decided to come back with the whole family because it was so good -well unfortunately I was rudely told by a lady that they are unable to do that - of course I replied with well a gentleman did it for me last weekend and she then rudely said ( well idk who that was...read full review
Not one time have we been to this location and felt welcomed or wanted. Every interaction has made us feel like we are interrupting their naps. It's been this way for YEARS. Going to an ice cream shop with kids is supposed to be a fun experience but even the kids have noticed and asked "Why was that person so rude?" the last few times we've gone. Spend your money elsewhere, there are PLENTY of good ice cream shops around
Ratings
Menu
Hours
| Monday | 11AM - 9PM |
| Tuesday | 11AM - 9PM |
| Wednesday | 11AM - 9PM |
| Thursday | 11AM - 9PM |
| Friday | 11AM - 10PM |
| Saturday | 11AM - 10PM |
| Sunday | 11AM - 9PM |
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Cold Stone Creamery offers a variety of delicious ice creams and toppings in a friendly, festive environment. Customers enjoy the aroma of fresh cream and the fun, spider-webbed decorations. The staff are generally friendly and often greet visitors with humor, making each visit enjoyable. Many appreciate the generous servings and the ability to customize their ice creams, such as mixing toppings into specific flavors. The location is convenient, with easy parking and no long lines, making it a popular spot for weekly treats. However, there have been some issues with customer service. One customer experienced rude behavior from an employee when requesting a specific topping mix that was previously accommodated by another staff member. This incident led to disappointment and the decision not to return. Overall, Cold Stone Creamery is loved for its tasty ice cream, friendly staff, and inviting atmosphere, despite occasional service challenges.