Customers` Favorites
Customers` Favorites
“We have always had great experiences at this Port Washington Culver's. The crew is consistently polite and hardworking, and the new managers are doing a wonderful job running the store. One off-day does not erase all the positive visits we have had, which is why this remains a five-star review.
I am leaving this note primarily as supportive feedback for the ownership and kitchen crew. I worked as a short-order line cook for a while, so I understand the day-to-day challenges of running a station.
During our meal, we ordered two servings of fried shrimp.
The shrimp arrived very dark and scorched because the fryer oil had run its course and the vat was likely set too hot. When we sent them back, the remade batch came out just as dark.
Hearing kitchen staff say the food should not have been returned is what really prompted me to write this, not out of frustration, but as a helpful coaching opportunity.
When we switched our order to hamburgers, the patties came off the flat-top charred as well, even though it was not a busy rush time.
Speaking from my own line-cook background, a couple of quick adjustments could help fix this during training:
1. Fryer Oil and Temperature Management: Once cooking oil breaks down, built-up sediment and degraded fats will burn breading long before the food is finished inside. Ensuring oil is filtered or rotated on schedule and testing the vat thermostats to keep them from overheating will easily bring the shrimp back to that light golden finish.
2. Flat-Top Timing and Heat Control: Having both the fry station and the grill station overcook food on the same ticket usually means surface temperatures were too high or timers were missed. Checking grill surface temps with an infrared thermometer and keeping cooks dialed into their turn times, especially during slower shifts, will stop patties from burning.
3. Pass Window Quality Checks: Having a shift lead or expeditor inspect any remade plate before it leaves the window protects both the restaurant and the guest.
Remakes are just an opportunity to get things right, and catching issues at the pass keeps quality consistent.
We have a lot of respect for everyone working here and truly appreciate the effort the new management team puts into this store.
We will gladly be back.“
Customers` Favorites
“I've gotta say that the staff at this McDonald's is exceptional! They run a tight ship and seem to genuinely care, especially the woman who was running the place with military precision on the day we stopped by. She even gave us free cookies after we had to wait for them to reload the Diet Coke syrup. So nice! Perfect fresh fries, too. A really nice experience. Thank you!“
Customers` Favorites
“Love Hefner’s burgers and best custard in the area!“
Customers` Favorites
“Good food, good service! Nice car show“
Customers` Favorites
“We had a firm event for clients in the Elbow Room's event space called The Venue at Twelve21 and it could not have gone better. It was our second time returning to this space to host an event for our clients and everything was once again, perfect. The staff are incredible to work with and go above and beyond to make sure the event is perfect. From allowing us to have special requests with our menu, to providing exceptional 1:1 service to all our clients and offering to help go through buffet lines for those with mobility issues - they really anticipated every need and catered to our every want. To top it off the event space is beautiful - from the main hall to the bathrooms, not a detail was missed.
I have also been to the Elbow Room during non-work events, this past summer I spent many a World Cup match watching in their backyard area to view a game on the jumbotron they had outside. Always great food and drinks every time!
I'll be back again and cannot recommend this restaurant and event space enough to those that love great food, service and fun times!“
Customers` Favorites
“Friendly service great atmosphere and lastly friendly service“
Customers` Favorites
“After a HORRIFIC night going to 2 restaurants prior (1. Was a hour+ wait & 2. was the WORST food we have ever been served in a restaurant leaving with only eating 2 bites.) We decided to stop at In Between the Greens on our way home in hopes to just eat SOMETHING for our date night before going home to get kids to bed. It was a busy Friday night and our wait for a table was maybe 10 minutes. Our waitress was quick, attentive, & the sweetest women! (Thank you Carrie for turning our night around!) the food was phenomenal as always! We highly recommend the Reuben or the Grilled chicken BLT wrap! Atmosphere is upbeat and pretty family friendly!“
Customers` Favorites
“I love Five Guys! Great tasting burgers. Every time I go there it’s clean and the food is fresh and delicious. I really hope they last in Grafton. Ozaukee county is a weird place for restaurants. People are super picky but have the palette of hamburger helper and soup can casseroles. The prices are a little high but I know I always get quality. I don’t mind paying more for that. Price is always the complaint I hear from people and that you can go to a nice sit down restaurant for that! They have seating… and also, no you cannot. Unless you consider Culver’s a nice sit down restaurant. And even then, why would you order a burger at an expensive restaurant? I will never understand people 🤦“
Customers` Favorites
“If you haven't been here yet, you don't know what you are missing! Gorgeous/handsome patrons, owner is a classy guy, good drinks, great service in a yacht club atmosphere with up nort' prices! Friendly small town river front bar. Boat parking avail.“
Customers` Favorites
“Friendly staff, clean restaurant!😉👍“
Customers` Favorites
“I came with my sister who is disabled. She uses a walker. When we were leaving I went to get the car closer. She was outside waiting. An employee of yours Carsman I think his name is, came out to help her get in to the car. I can’t tell you out grateful we both were for his kindness. Thought you should know. He’s definitely a keeper!“
Customers` Favorites
“Very good McDonald's location the staff is amazing if something is messed up they will fix it and they feel bad and I don't want them to feel bad but they do a good job here very good employees very good management and everything is very fresh it's very seldom do you get some fries that aren't too hot and if they are not that good they will replace it please don't abuse what I'm telling you guys but yes they will do what they have to do to make the customer happy this is a great location I genuinely appreciate the staff here and the managers are also very good people please if you enjoy McDonald's and Grafton come to the falls road location very positive vibes very chill and very fresh stuff“
Customers` Favorites
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“First time there. Great location, atmosphere, food and we had a wonderful sever!! Almost didn’t stay due to very rude bartender when we entered! That aside; glad we stayed.“