Subway

Name: Subway
Address: 12926 97 St NW, Edmonton, Alberta, T5E 4C3, Canada
Telephone: (780) 478-1247
Price range: $
Rating: 3.9

$ • Sandwich Shops, Fast Food

Hours:
12926 97 St NW, Edmonton
(780) 478-1247

Menu Order Online

About Subway

Subway, a popular sandwich chain, is generally praised for its consistent and satisfactory service. Customers typically enjoy their experience, with one reviewer stating they "never had a problem" and that it's the "same experience" as other Subway locations. Recently, a visit highlighted some areas for improvement, including the advertisement of meals like rice bowls, which may not match the actual product.

The restaurant's bathroom was reported to be in an unsatisfactory condition, described as "just gross," despite the restaurant not being particularly busy at the time. Additionally, one of the employees was observed focusing on making their own salad rather than attending to customer needs, and another employee made a mistake on part of the order. However, some employees, such as Ashmeet and Rajat, provide exceptional customer service. A recent reviewer praised an employee named Kushan for being bubbly and going the extra mile, even adding avocado after sauces had been applied. This level of service was a pleasant surprise for the customer, who noted that they normally do not tip in quick-service settings.

Despite previous complaints, the reviewer acknowledged that this was their "first complaint" about the normally "awesome" Subway location. Another customer mentioned that the staff at this location are friendly, the store is clean, and the portion sizes of vegetables and sauces were just right. Overall, Subway appears to provide a reliable dining experience, with one customer noting they eat there "a lot more times than the average person."