Tim Hortons in St. Albert

“No restaurant is perfect but whenever I have a concern, either food or service, I would always mention it to the store manager, Ricarte, and he always has a solution and he is very open to comments and suggestions, he even encourages me to always raise any concern about his store. Overall, I always have good food and great service every visit. 👍“

“Drive-in’s at late nights just to meet Karen. She is the best French vanilla maker. The creaminess in her French vanilla always makes me happy. She is very kind and warm to speak to. We are always happy to see her “The best cup of coffee “ 😊“

“Hands down the best Tim Hortons in St. Albert! The staff are always friendly, welcoming, and genuinely care about their customers. They greet me by name every time I come in, my order is always correct, and it's always ready on time. Since I work right beside them, I'm there often, and they've consistently gone above and beyond. When I'm busy at work, they've even brought my order over to me. You can tell they truly care about everyone who walks through the door, including their own employees. Amazing service and an amazing team!“

“THIS IS A NEWLY RENOVATED PLACE, BUT ITS DIRTY. SOMETIMES THE COUNTER DOESNT HAVE ANY CREW TO ENTERTAIN THE CUSTOMERS. AND THE SOMETIMES THE CREWS ARE VERY LOUD, TALKING AND LAUGHING. NEWLY RENOVATED BUT ITS DIRTY AND LOTS OF FLIES INSIDE.... SORRY, JUST AN HONEST REVIEW..THE MANAGEMENT SHOULD CHECK THIS FACILITY. NOBODY IS IN THE COUNTER AND THEY ARE LOTS OF THEM INSIDE TALKING AND LAUGHING....POOR MANAGEMENT. FLOORS ARE DIRTY AND TABLES AND CHAIRS.....“

“I live close to the Tim Hortons in St. Albert Centre. So I go here almost every day on my way to Edmonton. I'm a runner so I need my large double doubles coffee for energy before my very long runs. They aways do a great job with making the coffee, especially the trainee, Amanpreet. I always hope she's working because she makes my coffee perfectly. I hope she becomes a full time employee at this Tim Hortons.“

“I sincerely hope the management at 470 St. Albert Trail supports and stands behind their wonderful staff.

Earlier today, my husband and I witnessed a very upsetting situation. A woman became extremely confrontational with two female employees because she believed an older man had taken photos of her daughters. The staff calmly explained that they understood her concerns, one of them even said she was a woman herself and empathized with how she felt. They also explained that they had already spoken with the man, who voluntarily showed them his phone, and there was nothing on it. At that point, there was nothing more they could legally do.

Despite their calm and respectful response, the woman continued to berate them. She got close to their faces, pointed her finger at them, demanded their names, and threatened to file a complaint. The employees even provided their names, although they were not obligated to do so. From what I witnessed, this was emotional harassment of staff who were simply trying to do their jobs professionally.

Thankfully, a retired police officer stepped in and explained to the woman that if she genuinely believed a crime had occurred, the proper course of action was to call the police. He also reminded her that these two employees were not law enforcement and were not in a position to investigate or take enforcement action.

To the woman involved: I understand that you were upset and concerned for your daughters. Any parent would be. However, being angry does not give anyone the right to intimidate or harass employees who are doing their best within the limits of their role.

I’m writing this as a concerned customer who witnessed the entire interaction. My heart went out to those two employees. They remained calm, respectful, and professional throughout a very difficult situation, and I truly hope management recognizes that and supports them.“