Jack's Family Restaurant
$ • Fast Food, Burgers
Hours:
1231 1st St N, Alabaster
(205) 621-2522
About Jack's Family Restaurant
Customers' Favorites
Jack's Family Restaurant Reviews
Share your opinion about Jack's Family Restaurant
Terrible customer service! The lady who took my order with the eyelashes that look like thick spiders had a terrible attitude when I asked for the cups to get drinks that came with my order. She was too busy texting on her phone to provide decent service. This occurred on Saturday, March 1, 2025 around noon. The restaurant appeared to be as nasty as her clothes and attitude.
Someone didn’t get the sandwich , fries, and drink they paid for. The delivery brought it to the wrong door.
It was sitting on my front step when I came home. It’s cold out there. That food isn’t going to be fit to eat.
Menu
Hours
| Monday | 4:30AM - 10PM |
| Tuesday | 4:30AM - 10PM |
| Wednesday | 4:30AM - 10PM |
| Thursday | 4:30AM - 10PM |
| Friday | 4:30AM - 11PM |
| Saturday | 4:30AM - 11PM |
| Sunday | 5AM - 10PM |
People in Alabaster Also Viewed
Jack's Family Restaurant is known for consistently good food and friendly service. Customers appreciate that the food is always hot, fresh, and served in a timely manner. The staff is often described as polite, helpful, and welcoming, creating a positive atmosphere in the restaurant. Many reviews highlight the cleanliness of the dining room and restrooms, which adds to the pleasant experience. The team lead and staff members are often praised for their kindness, with some customers noting special gestures like offering to bring food to the table for those walking slowly. The energy in the restaurant is generally upbeat and well-managed, making it a place customers want to return to. While most experiences are positive, there was a mention of a disappointing drive-through wait time when the order took longer than expected. Overall, Jack's Family Restaurant is viewed as a well-maintained, friendly, and reliable spot for good food and good service, making it a favorite for many families and regular visitors.