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“If I could give ten starts I would! I had originally ordered Starbucks through Uber Eats and even paid extra for Priority delivery, which said the latest it would arrive was 8:01 a.m. Uber Eats had a driver secured, but he canceled. Then another driver was assigned and canceled too. It kept searching for a driver for nearly 30 minutes before I finally canceled the order myself, only to be charged the full amount anyway.
I called Uber Eats customer support and they were completely unapologetic, basically telling me I was out of luck because they had already paid Starbucks and wouldn’t be issuing any kind of credit.
Out of curiosity, I called the Starbucks location where my order had been made and asked if I could just pick it up instead. Not only were they so kind and understanding, but they remade my drinks so they wouldn’t be watered down and even gave me a Starbucks gift card for something that wasn’t even their fault.
I ended up canceling my Uber Eats account, but Starbucks completely restored my faith in real customer service. They went above and beyond and truly turned my whole morning around. I’m so grateful.“
“After my terrible experience at the 72 Starbucks I went to the 31 location and my drink was made right with no arguing. I’m very thankful for Jessica. She was super sweet and understanding even offered to remake them at no charge. This will be the only Starbucks in Athens I will go to from now on.“