3.8
Good
194 Reviews
4775 US-280, Birmingham · 6.81 miles
Customers’ favorites
- Steakhouse Mac & Cheese with Smoked Bacon and Four Creamy Cheeses Cal 610
- Renegade Sirloin' with SCT Redrock Grilled Shrimp
- Grilled Chicken & Strawberry Salad
- White Cheddar Stuffed Mushrooms
“We have been dining at Longhorn for many years. Tonight our experience wasn't as smooth as expected. My server, Isaac was great. Very personable, knowledgeable and tended to us perfectly. First off my husband ordered a drink from the bar. He waited at least 15 minutes to get it. We watched the bartender waiting on several tables for the entire time we were watching completely ignoring our servers request to fill his drink orders. We were not the only ones waiting. Shame on her. Then upon questioning our server about the bartenders here we learned something I found very frustrating and unfair. You see, most of the bar tenders that work at this location behave the same as this lady did tonight. Does not get in any hurry to fill drink orders from the servers. We were informed that Longhorns servers, by the restaurants policy, takes 15% of every servers earned tips to share with the bartender and the host. Mind you, not every table orders drinks from the bar and yet the servers have to pay them. These bartenders do not earn that. Especially when they take their sweet slow time with making drink orders for the servers. I also learned they only pay host $5 an hour. How stingy of the restaurant to do that to their employees. They need to pay hosts minimum wage and stop expecting the servers to pay them out of their hard earned money. After all, servers are only paid about $2.13 hr from the restaurant. Bartenders should not get any pay from the servers pockets unless the servers want to do so. But these servers have no choice. They are forced to pay. My next complaint was the ribeye my husband ordered as medium. It came to the table well done. So thin a piece, very tough to cut through. Isaac took it back to the kitchen with our request to cook it medium rare in hopes it would make it back out at least medium. It turned out to be correctly cooked at medium rare this time, but still a thin tough steak. Not worth $26.79. Now that we know how Longhorn takes money from the servers to help them pay other staff we will no longer put tips on credit cards. We will be giving our tips in cash.”
Barbecue · $
