Customers` Favorites
“I went with my son and his class yesterday while on their field trip. Enjoyable experience, very helpful staff. It was kind of entertaining, there were several people ahead of me in line and the staff called "next person please" and even repeat it several times and customers would just stand there and not move up... My point being, that takes patience! Never heard anyone being disrespectful at all. Have a blessed day.“
Customers` Favorites
“Great experience as usual! Evan was very cheerful and a delight!“
Customers` Favorites
“I just absolutely love this place! The milkshakes are top notch and it's always clean and the food is delivered fast but very fresh.“
Customers` Favorites
“Awesome people and food. just hate it's going to be 6 months for rebuild. I appreciate the friendships I have made there. Hopefully all will remain with company. Wesley is the best. I will take good care of the cow.“
Customers` Favorites
“We had a small miscommunication while ordering, The good.
Workers in here We're able to slow down and explain to us.And help make our meal extremely satisfactory.. Everyone here is extremely proper.I would suggest this chick fil a over any other one“
Customers` Favorites
“Caroline really makes this Hattie B’s a wonderful experience right from the very start! She is kind and is so helpful explaining the menu! First impression 11/10! I ordered the sandwich with a side of bacon grits and both were fantastic! I would highly recommend coming here if you visit Nashville. On the flip side, if you ever happen to find yourself in Maine, come visit me at Morning Moose Coffee! You won’t be disappointed!“
Customers` Favorites
“Get the Roost sandwich! Trivia + ½-off draft beer for the win on Tuesdays 😎“
Customers` Favorites
“I can’t stop thinking about that chicken. Went to Bham for work and walked there twice to get it. Now I’m Finna fly back to Alabama just to have it again!“
Customers` Favorites
“I really enjoy the Fish, shrimps, slaw, okra, fries( normally don't eat fries) Lemonade drinks are the best. It's slower service than what I'm use to, otherwise the batter used on fried foods is delicious. The staff is very kind.“
Customers` Favorites
“Absolutely fantastic food, and the service was fantastic. I highly recommend the spicy coleslaw and warning the cheddar biscuits are dangerously good and for the price they are fantastic. One suggestion for a menu item to add is cream potatoes.“
Customers` Favorites
“Best fried chicken I have ever had.“
Customers` Favorites
“Great food and great service“
Customers` Favorites
“Wings, waffles & smothered fries are the best in town! Anytime you see their truck stop by! You won’t be disappointed!“
Customers` Favorites
“Thank you, thank you to Chick Fil A Greystone. We ordered food from here for our end of year football party. due to weather (cold and rainy) we changed our party location last minute from Heardmont Playground to Chick Fil A. Isaac accommodated us quickly, reserving tables for us, and making everything easy and fun for parents and kids. Isaac and his team were welcoming from Start to finish A thousand thank yous, from the Red Team (Oak Mountain Youth Football)“
Customers` Favorites
“This Chick-Fil-A is fast! We just went through their drive-thru at 7:30 am and the whole experience took 2 minutes. Yall are doing an awesome job!“
Customers` Favorites
“I love it because a very nice team and a very excellent service do a wonderful job and make me feel like family“
Customers` Favorites
“Everything 5 stars. Just busted from almost 4hours away with my family for a doctor apt for my daughter and YALL!!! Food was amazinggg , everything was bomb.com. I was so scared being from out of town and trying something new but they DID NOT disappoint. Customer service amazing so kind and understanding. PRICES WERE ASTONISHINGLY REASONABLE . My sister got a funnel cake that she didn’t care for and they refunded her AND offered a free banana pudding for the inconvenience. We are otw back home full and happy . Thank you guys so much for a great time not a long one 😉
Oh and we ate our food so fast couldn’t even take pictures lol but it was a beautiful site I’ll tell you that lol.“
Customers` Favorites
“I live nearby the Helena Chick-fil-a and have been going there frequently. There was a period when customers were few and drive thru service was a little slow but for the last few months it has been a real pleasure to go there. The food is ALWAYS great, and the menu options keep growing with variety and taste. The customer focused service workers in the drive thru are wonderful - competent, friendly and very efficient. I love this place and will continue to go there on a regular basis.“
Customers` Favorites
“DELISH. The chicken is amazing… but the frosted lemonade?… 🤤“
Customers` Favorites
“best wings, never been disappointed“
Customers` Favorites
“Great service and restaurant. The new layout of the parking lot is a bit weird, and the employees do their best and are all very polite, but you run the risk of becoming trapped in the drive thru if theres any kind of hold up ahead of you, bc theres no way to exit the lanes after you get into them due to the new parking lot layout.Recommend ordering on the app and picking up in store or getting curbside to avoid the drive thru, esp if you have anxiety or any agoraphobic tendencies related to driving“
Customers` Favorites
“The Chick-fil-A at this location was amazing!!! Thank you Tucker!!
I have always regarded Chick-fil-A as a company that sets the standard for exceptional customer service, which is why my experience at Chick-fil-A in McCalla was so disappointing.
About a year ago, Sydney, the Marketing Coordinator at the McCalla Chick-fil-A, graciously offered our church, Friendship Baptist Church, 59 cards for free chicken biscuits to use on our church trip to the Ark Encounter in Kentucky. Because we were still in the planning stages, I was told there was no time restriction and that I simply needed to call when our departure date was finalized.
When it came time for our trip, I contacted Sydney, who informed me she was no longer in that role but assured me the offer would still be honored. She referred me to April, the new marketing representative. April was very kind and told me she didn't anticipate any issues but needed to discuss it with the restaurant manager before confirming.
Unfortunately, after waiting several weeks without hearing back, I contacted April again and was told that management had decided they no longer provide those promotional cards. Needless to say, I was extremely disappointed. More importantly, our congregation—many of whom are senior citizens—was disappointed because I had already shared the good news that Chick-fil-A would be providing complimentary chicken biscuits for our trip.
Thankfully, this story has a much better ending.
I reached out to the Chick-fil-A at Midtown Plaza in Birmingham and spoke with Tucker, one of the managers. After hearing what had happened, Tucker immediately stepped in to help. Not only did he honor the original commitment by providing the 59 breakfast cards, but he also contacted the Chick-fil-A in Kentucky to ensure they would accept the cards when our group arrived.
Tucker demonstrated the level of customer service that has made Chick-fil-A's reputation so strong. His willingness to help restored our faith in the Chick-fil-A brand.
As a person of faith, this experience reminded me that God always has a ram in the bush. While one location was unable to keep its promise, God provided someone else who could. Thank you, Tucker, for your kindness, integrity, and willingness to serve our church family. You made a lasting impression on all of us.“
Customers` Favorites
“Best chicken salad Ive had with various selections of flavors. Love it“
Customers` Favorites
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“Food is amazing and the staff are always helpful and attentive.“