3.8
Good
180 Reviews
1913 5th Avenue North, Birmingham
- Take-Out
- Delivery
- Drive-Through
Customers’ favorites
- Chick-Fil-A Grilled Chicken Club Sandwich
- Spicy Chicken Sandwich Deluxe Meal
- Chick-Fil-A Waffle Potato Fries
- Bacon Egg & Cheese Biscuit Meal
“The Chick-fil-A at this location was amazing!!! Thank you Tucker!! I have always regarded Chick-fil-A as a company that sets the standard for exceptional customer service, which is why my experience at Chick-fil-A in McCalla was so disappointing. About a year ago, Sydney, the Marketing Coordinator at the McCalla Chick-fil-A, graciously offered our church, Friendship Baptist Church, 59 cards for free chicken biscuits to use on our church trip to the Ark Encounter in Kentucky. Because we were still in the planning stages, I was told there was no time restriction and that I simply needed to call when our departure date was finalized. When it came time for our trip, I contacted Sydney, who informed me she was no longer in that role but assured me the offer would still be honored. She referred me to April, the new marketing representative. April was very kind and told me she didn't anticipate any issues but needed to discuss it with the restaurant manager before confirming. Unfortunately, after waiting several weeks without hearing back, I contacted April again and was told that management had decided they no longer provide those promotional cards. Needless to say, I was extremely disappointed. More importantly, our congregation—many of whom are senior citizens—was disappointed because I had already shared the good news that Chick-fil-A would be providing complimentary chicken biscuits for our trip. Thankfully, this story has a much better ending. I reached out to the Chick-fil-A at Midtown Plaza in Birmingham and spoke with Tucker, one of the managers. After hearing what had happened, Tucker immediately stepped in to help. Not only did he honor the original commitment by providing the 59 breakfast cards, but he also contacted the Chick-fil-A in Kentucky to ensure they would accept the cards when our group arrived. Tucker demonstrated the level of customer service that has made Chick-fil-A's reputation so strong. His willingness to help restored our faith in the Chick-fil-A brand. As a person of faith, this experience reminded me that God always has a ram in the bush. While one location was unable to keep its promise, God provided someone else who could. Thank you, Tucker, for your kindness, integrity, and willingness to serve our church family. You made a lasting impression on all of us.”
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