Customers` Favorites
Customers` Favorites
“Chick-fil-A is known for consistent quality, and the new Northport location is no exception when it comes to fresh, hot food and gracious service. Every order I’ve placed has been spot-on—crispy chicken, hot waffle fries, and perfectly prepared breakfast items like chicken biscuits and hash browns. The staff is friendly, welcoming, and never misses a “my pleasure.”
That said, the speed of service has felt a little off during my recent visits. The drive-thru lines can get long (as expected), but even once you’re in line or at the window, the rhythm sometimes feels clunky. It’s not chaotic—just slower than what I’ve come to expect from other Chick-fil-A locations. This might be due to it being a newer store still finding its groove, and I want to give grace for that.
What stands out is the team’s attitude. Even when it’s busy or a bit delayed, they don’t rush interactions or skip on courtesy. That professionalism matters and makes the wait a little more tolerable. I can see this store improving with time and training—and I’ll definitely keep returning, especially since the food quality hasn’t missed a beat.
Overall, it’s a solid addition to the Northport area. Once they tighten the flow a bit, it’ll match the excellence Chick-fil-A fans have come to expect.“
Customers` Favorites
“Can definitely tell a difference in management, a lot of changes and store is a lot cleaner too. Food is fresher I don’t know if they got a different oil or what but it’s cooked better. Lobby is always full I love how family friendly they are. Not many places like that around anymore.“
Customers` Favorites
“Just ate there today. Food was great. Employees were very nice and appreciated our visit. We will be back. Thank you.“
Customers` Favorites
“I love coming to this restaurant when I'm in the Tuscaloosa area“
Customers` Favorites
“Great experience. The food and service was amazing“
Customers` Favorites
“Been there several times. They sell a variety of drinks and smoothies. And so many varieties of chicken salad. I got the one with egg and pickle. So good. Seasoned to perfection. Always chilled and lots of crackers. Always professional and kind. Service is fast.“
Customers` Favorites
“Driving thru Tuscaloosa, we stopped at this location. Service was excellent and food was fresh & hot. Any staff we encountered was really nice & greeted us. I want to shout out Allison at the register. She was very patient,pleasant, cheerful, & helpful. She went above & beyond to not just take my order but to connect with me as a customer. From that connection she learned we were traveling back to Nashville & made sure before we got on the road that we checked everything & that we had what we needed before leaving. She was truly a pleasure & should be commended for her customer service.“
Customers` Favorites
“I am a continuous customer and every time I come my needs are easily taken care of admit to the finest expectation OK, look if you put all the stuff in the bag is here you just like me by the front cashier and my food is always cooked fresh and hot, and I can tell by my experience every time I come here the kitchen man takes very well pride in his job I have seen him working here a minute and every time I come in here he expects nothing less than the best. The atmosphere it could use a more creativity look to it. It is more bland and basic but other than that, the food is great. The people are great. Your service has meet perfect expectation.“
Customers` Favorites
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“Story time at the end. This place is awesome. It's very neat, always clean, very tasty. It's not a lot of food. If you like large portions, this is a better lunch than dinner.So, last time we ate there, there was this big dude bro and he kept mumbling. Finally said "the fruit one." Come on, big man, it won't kill you to ask for Fruity Fran. "That fruit one" slayed me. You're already in there, just order it, you know the name.
Parking: Can be a little difficult to find parking at peak times.“