Jack's Family Restaurant
$ • Fast Food, American, BurgersAbout Jack's Family Restaurant
Customers' Favorites
Southern Fried Chicken Sandwich
Grilled Chicken Sandwich Combo
Bacon Egg & Cheese Biscuit
Mashed Potatoes with Gravy
Chicken Finger Dinner 4pc
Fried Chicken Dinner 3pc
Chicken Finger Dinner 3pc
Chicken Fingers Combo 4pc
Chicken Finger Box 20pc
Chicken Biscuit Combo
Jack's Family Restaurant Reviews
244 ratings
Share your opinion about Jack's Family Restaurant
My wife and I have always been a good customer to Jax and I’ve been please with the food up until tonight. We had the worst chicken dinners we’ve ever received from any restaurant. The chicken was over cooked and did not appear to be fresh whatsoever. The biscuit was hard, the coleslaw was not fresh at all and we could not eat our dinners we’re very disappointed
Love their burgers!
Order was placed online & was easy to navigate. Order was ready on time. Order was correct & delicious.
Hours
| Monday | 4AM - 10PM |
| Tuesday | 4AM - 10PM |
| Wednesday | 4AM - 10PM |
| Thursday | 4AM - 10PM |
| Friday | 4AM - 11PM |
| Saturday | 4AM - 11PM |
| Sunday | 6AM - 10PM |
Jack's Family Restaurant receives mixed reviews, reflecting both positive experiences and recurring issues. Customers appreciate the quality of the food, especially mentioning the gravy biscuits as the best and noting that the chicken and fries are often fresh and hot when delivered. One customer praised the drive-thru experience at the Deerfoot location, highlighting the friendly service and quick delivery of food, with a mention of a delivery person who kept food hot using a special bag.
However, consistency appears to be a challenge. Several reviews mention that the food, particularly burgers, can be cold and stale if not freshly prepared, especially during the afternoon and evening shifts. Repeated issues include order mix-ups, rude staff, and slow service, particularly past 7 pm. Some employees are described as nice and hardworking, while others seem to have a poor attitude, which affects the overall atmosphere negatively. The night shift is often criticized for being slow and for employees playing around or eating in front of customers, although managers are acknowledged as trying their best.
Overall, Jack's Family Restaurant offers tasty food, but service quality and consistency vary greatly depending on the time and staff. Customers suggest improvements such as better training, using hot food bags for delivery, and ensuring friendly, efficient service to enhance the dining experience.