Subway in Phoenix

“EmmanuelIs absolutelyThe most extraordinaryIncredible individualSiriHis food preparationIs perfect every timeI've had probably3040 sandwichesPerfect absolutely perfect every timeHe's a masterGood customer serviceFood preparation EtcI'm Lawrence MurphyI only go in thereWhen he's thereWhyHe's the best“

“New year's eve, Caleb was kind enough to take my order. He was professional, knowledgeable, and a delight to speak with. My order was intense, and he treated me like an old friend.

Management should be made aware of what an asset he is to the company. Please extend my thanks to him“

“Not all Subways are alike. I usually order on the app and pick up these days. They almost always have my order ready ahead of me arriving. I don't know the guy's name that was making my sandwiches last time but he seemed to be in charge there and he was really pleasant and made a great sandwich. I was dreading a big line and got lucky nobody was there until I was leaving. He had a nice demeanor and made everything perfectly. He said enjoy the sandwiches and I really did. I even tipped him a few bucks. I've been eating Subway for so many years and it's nice to see someone that likes their job and does it well.“

“Walked in at lunchtime and it was very busy the male team member that helped us was very attentive and helpful. He was obviously so busy and stopped to greet us help us and speak to us with eye contact. He was alone and still was able to be courteous! Wish I would have got his name!!!“

“My husband and I have our favorites at Subway. The quality is always great and the sandwiches are consistent at every visit. The staff at the locations I visit are always friendly with an obvious desire to please the customer. I ranked the atmosphere high mainly because it's bright and clean and you can feel the positive attitude of the staff.“

“Hahaha! I can't help it. The algorithm just told me I went to Subway 6 days ago. Now, I love Subway, don't get me wrong, but all I did 6 days ago was DRIVE PAST a Subway on my way to whatever fast food drive thru was near that particular Subway.

See, Subway doesn't have a drive thru, and I don't think I'd get my sandwiches the way I want them if I wasn't standing over the teenagers, telling them how to do it, so it's okay that there's no drive thru.

As long as the product is fresh and I get plenty of lettuce, Subway is always good. It's one of my favorite places, as a matter of fact. Especially on days when I actually DO go there, LoL! 😂“

“My husband and I stopped in this evening. We were impressed with how clean the store is. jay made our subs. She was super friendly and attentive. Kay cashed us out. She was also very friendly. The subs were delicious. Because of our experience, we will visit this location more often“

“Came to this subway out my are due to another one in my area was out of stock on multiple products.
But this subway was amazing! The workers were so friendly and accommodating in what you wanted and how much or making sure they took there time to make each sandwich keep in mind I had 4 foot longs.. when checking out is what I loved most, she asked if we had any coupons and I didn’t but she looked around to see if she had any she could use for me and I was so please just the time to take to do that!!
Keep up the good work.“

“i’m giving 5 stars off of the customer service alone, the lady working drive thru 11/20/2024 around 7:30 pm. i believe she had glasses, was remarkably nice and welcoming. i could tell she was taken back by my southern hospitality and wasn’t used to such kindness on the west coast. but this lady here was truly so sweet. i hope her managers (if she isn’t one) recognize her for the week. she’s doing great.“

“Atreyu was awesome enough to keep me coming back! I'm a pain and get all of the toppings on my sub. Not only was everything end to end, but he got all of them on there without leaving a mess. He helped us out with our coupon and recommended the new limited cookie. 10/10 service, even with a picky kid.“

“This store was spotless! The little lady in here had the greatest service I have experienced in a very long time just a beautiful soul very sweet girl big beautiful smile right before closing I was very impressed by her attitude and how clean the location was,Im telling you I was absolutely amazed!!👌if I could give her 10 stars ✨⭐ I would . Great job sweet heart you Rock!!⭐“

“When I arrived at 8 am it was closed and the girl told me that it didn't open until 9 am I had a mess she told me that there was no soup and then she brought out very degraded soup in everything she complained doing things sighing and reluctantly it is something annoying What a shame there was always a man named José who attended with joy and everything was organized“

“I wanted to order a buy one foot long get one free that I saw on the website, so I downloaded the app and ordered a foot long combo. I thought that one foot long had to be ordered on the app and the second one in the store , but I was mistaken. However, Kirsten honored the deal for me anyway and we received amazing service on top of that very kind gesture. Thanks, Kirsten! You rock! Will absolutely be back again. ❤️“

“It is an extremely convenient location due to the fact that it is attached to a Shell gas station, it's next to the freeway and super close to the airport. The food was fresh and made very satisfactory. It is also worth noting that the Sub-Specialists (those who assembled our subs) were incredibly pleasant and patient and were always smiling ? the ladies here had my son and I both laughing. They honestly made our visit a very happy one. Thanks, ladies! You both deserve a raise!

Vegetarian options: Veggie Combo

Dietary restrictions: Gluten-Free, Vegetarian, Low-Carb, etc. All you have to do is ask.

Parking: Plenty of parking. It is connected to a Shell gas station. Therefore, there is free parking everywhere.

Kid-friendliness: There is a Kids Menu available. In addition, you obviously possess the ability to inform them what you do and do not want on your sub.

Wheelchair accessibility: Yes, there are both wheelchair parking and an entrance.“

“I came here with a coupon a moment ago and they said they aren't able to take them :( No workaround option. I do want to note that during Christmas I had a wonderful experience here and the manager at that time who decorated was awesome with awesome service. I just visited another Subway and it turns out they cannot accept anymore either but they took the time to explain why. Communication goes a long way.“

“I loveeee this subway and all the employees they have are so nice! Today was a bit different experience. A guy was let go and I gotta say that was probably a GREAT decision to do so. He doesn’t not belong in customer service. Screaming and cussing and throwing things around on his way out then came in again running his mouth. The customers and other staff members should not have had to deal with or witness the horrible display of character that man has, didn’t catch his name but did snap a few pics. I have a voice recording but unable to really hear everything that was going on.“

“This is subway location is the best!!! The people are all very friendly and kind. They are attentive and have great customer service! I want to give a shout out to Mary Angel and Galilea for their help today. If it wasn't for their help and the crew in this location I would have spent an entire 12hr shift at work with no meal but they helped me out and I wanted to thank them!!! So thank you so much and have a wonderful day!!!“

“I have visited this location several times for lunch. The workers there were friendly, efficient and most of all went above and beyond to ensure i have a great sandwich and experience. Needless to say im going to be a regular here for sure.“

“Did you get a footlong today? I did thank you to Madam Angel, who was patient with me and caring about the delay with the subway system, not giving my order early to prep. She was so cool and caring. I appreciate you and thank you for chatting with me, I'm sorry your coworker hasn't shown up for their 4pm shift. Hope you don't get left alone.
She is super cool and even made her first rsck of fresh bread, rock on girly, ?“

“Zamn it all to oblivion, I wasn't even starving but when I finally took a bite and eated me Sammie I was astonished. I was so eager I got to eat it I forgot photo... Take my order, it was the number 20... toasted... with lettuce and a BIT of tomato...then jalapeño and black olive mix stuff... It was so scrum

I only did think that it was silly to have a locked bathroom like Subway is making a ton of money lill bro so my point is let the people pee“

“Went to go pick up an online order and the process went by smoothly and quick. The ladies in the back were such a big help with making sure I got all the extra condiments I needed and didn't miss the extra chips and drinks that was ordered. I will be going back soon.“

“Customer service in 2024 is key to keeping me coming back Nubia was amazing, she took time to make my sandwich to perfection. She conversed and it was genuine. She smiled which is so rare! Please take time to invest in this employee she will represent your business like it’s her own.“

“Me and my Husband came to this location for the first time. Ths customer service that was given definitely was 5 stars. The store was very clean. Today was my Husband Earth Day what everyone call Birthday. He and I enjoyed the food. Thanks to the BEAUTIFUL young lady and the AMAZING energy the I think was the Manger gave to My Husband Today. KEEP SMILING and SHINING.“

“Although the wait was long I enjoyed the kindness of David and Ingrid. It’s lunch hours and they had lots of online orders plus in store customers. They handled everything so well and went above and beyond to greet and thank their customers for coming in.“

“I love it when Subway has those foot long BOGO deals. I order from my app and get it every time even if it’s 4 days in a row. I always get the cold cut combo with specific instructions (toasted with American cheese and mayo, tomatoes, onions, and jalapeños on the side and cut in 3 sections) and they get it right every time and smile when I come to pick it up.“

“Wow this location today did a amazing job from the amazing attitude, also I've never had bread so fresh and amazing. Give this lady a raise, she was also doing this solo from what I saw im impressed. Great job, and thank you for the bmts!“

“Shoutout to Joseph at Subway! My boyfriend and I stop by early in the mornings pretty often, and the service is always solid—even when it’s busy. This morning around 6 AM, Joseph handled everything like a pro. The store was clean, the service was quick, and despite it only being his third day and holding it down solo during a shift change, he stayed calm, professional, and efficient. Definitely appreciate his effort—great start to the day!“

“i have not been to subway in years literally. and I definitely will be coming back regularly again but to this location specifically. JOE took care of me tonight and he definitely made a the whole experience worth coming back. Also made my night as well. was just very genuine and had outstanding customer service. He definitely went above and beyond. Subway is lucky to have you. definitely giving “fine dining experience” vibes. THANK YOU JOE. look forward to visiting and being taken care of by you again!!“

“So really there is only one worker here that I absolutely love. She is so sweet and actually cares about the customers. She genuinely wants us to have a good experience. Me and my wife actually really love Lexi. @subways she deserves a raise“

“Best Subway experience EVER. The young gentleman working was so great. He totally made my day with his kindness. There should be more people in the world like him and he makes a heck of a great sandwich. He went above and beyond. Restaurant was immaculate, staff was professional and friendly. Highly recommend this location.“

“This location of The Subway Brand, was Amazing, the Lady at the helm, so courteous, nice, and very Friendly, all by herself, took my order very professional, mind you, as my order was in the toaster promptly went to the person in line, you know the drill. I do not remember the Lady's Name, but Kudos to You, Fabulous Job that Day, Absolutely Fabulous Indeed.Thank You Very Much. You Are Appreciated and may God Richly Bless Your Life.....“

“The guys working were attentive and friendly! I wish i could remember their names, one or both had glasses, dark hair, one of the guys had longer hair pulled back in a ponytail. Anyways thanks guys! (They listened sympathetically ad i told them about the accident i had minutes before been in. Trying to get food for my daughter who had just given birth)“

“It was so neat and clean. The lady was super nice and helped us get what we wabt. Her co-woker also was funny and nice. He was so nice and made me and my friend laugh. Best service ever.

Kid-friendliness: If you want a laugh dont be shy talk to the co-worlers.“

“Most are quick to review bad service. Tonight Kayla worked her butt off. The other employee called out sick and Kayla was left alone. Between walk ins, call ahead orders, online orders she handled it all with grace and humor! You have a great employee with Kayla! She killed it tonight. And those of us in line were amazed watching her work!!!“

“I want everyone to know about MR.JOHN. He was amazing , he kept food covered while on shift if not occupied or filling an order. He sterilized his station prior to prepping, he washed his hands after touching all hard surfaces / appliances , applied gloves before touching any food. He maintained professionalism and was very polite !I have NEVER had this experience at a subway, until NOW.Thank you sooo much John for making this a great experience for me, after a rough day at work! I appreciate your customer service and great energy !!!!!!!“

“New building is very clean, the main woman I've seen working here for the past couple years takes her time and does each order diligently. Never had poor service or messed up order like at other locations. The line is always maintained and clean.“

“Was greeted immediately as we walked in.Employees who assisted us today at 6:41PM were very friendly and knowledgeable of coupons. The place was clean and that’s important. The service was quick and easy to place. This is not our first time here and the Customer Service is always great. The other most important thing is that all of their veggies on the line looked fresh. Most definitely will return. Thanks for the great experience.

Dietary restrictions: Fatty liver“

“I love all subways but this one is by far the best! I visit here almost everyday after I pick my son up from school. All of the employees are amazing. My son always asks specifically if we can go to see kristy so he can tell her about his day at school. She is awesome and the food is always perfect !“

“The young man named Richard served me. I'm sure they don't pay him enough to stay!
He is a mannered young man. Very helpful and my sandwich was to perfection. His recommendation was a added benefit. Seemed to be an example to the younger silly employees. Great representative of Subway.“

“Josh is a great hard working man he makes my order exactly how I want it also very polite young man his customer service is excellent this Subway is the only location I will bring my kids to its very clean and neat Subway #23190 the best Josh u deserve a raise he there longer then his shift he is a sweet guy very polite thanks Josh ☺️“

“7/13/24 went here right before closing at 8:45 both employees where very friendly and kind would drive the 45 minutes just to have them serve me again.

Kid-friendliness: Both employees that where there was so great would drive 45 min just to have them again“

“Didn't mark stars as I haven't tried my sandwich yet that I ordered. But the people behind the counter here...OMG. I was greeted warmly, and the service was sublime. Both employees were VERY cordial, professional, and showed great courtesy and consideration. Hard to find now days!!! So thank you both for your service. You guys had a great working rhythm too. I hope they're paying you guys what your worth, though I suspect not. Subways loss if you guys move on in the future. Hang on to those 2 Subway! Treat them like gold!!!“

“Only one employee doing everything. People would walk in and then turn around and leave,
That one employee tho, he was kicking butt doing everything. The drive thru lane, walk in traffic, getting more food from the back, etc.
One customer came in, got an attitude when he asked if the employee was the only one working and stormed off. It was completely unnecessary.
Did we wait a bit longer? Yes. Was it worth it? Also yes.“

“I just wanted to share my experience at the subway. I walked in and the gentleman behind the counter was anxiously waiting to serve us. He seemed so happy to be at work and very happy to make us our sandwiches as we had hoped for. He was patient and kind. This has been the greatest subway experience we’ve had in a very long time. The person who helped us was great. Thanks James for making our day!“

“Went here about 8 or 9 pm the other day & the lady that helped us was amazing! She gave us outstanding service which seems rare nowadays. She made our sandwiches/subs ? which they have a special BOGO free & was so good w the Subway Series.“

“I haven't been to Subway in at least 8 years and I was pleasantly surprised to find out that the same owner owns the subway and another one on Union Hills. Everything was easy and they made great sandwiches and they were friendly and quick and I highly recommend that you stop by for in the mood for Subway“

“I want to thank Kalifa for his amazing customer service !!! The man needs to be in management if he isn't already. Delivers his upmost attention to each client and does it with grace. Great customer service skills. He helped me at the one on 75th and McDowell but he told me he is usually at this location. Great customer attention ! Thank you once again“

“This review is for Jason. Thanks for making such a god sandwich, but most of all, it was a wait time but what got me the way you work by yourself not letting that bother you and having such amazing patience and still smiling. It was a busy time of day but you delivered just fine being alone. You are a great representative for this company. Thanks again“

“Came to this subway on 12/6 around 6pm and the manager who took my order was amazing !! He was friendy yet professional, he joked around and was respectful, he made my husband and I a great sandwich and asked all the proper questions. He was also training at the same time and seemed kind and helpful with the employee. 10/10 recommend this location !!“