Jack in the Box in Scottsdale

“I'm leaving this review specifically because of Francisco. I have to assume he's a manager by his conduct. Without exaggeration Francisco as consistently, over the course of years, given me the best service I've ever received from any fast food establishment. He allways has a smile on his face, is so friendly to everyone, and is so quick and efficient. Again“

“Was extremely intoxicated as my Waymo dropped us off at the front door. We were dismayed when we discovered the front door was locked as our Waymo pulled out onto Scottsdale. It was 3 am. But naturally that never crossed my mind. We walked to the drive through speaker, but were unable to get it to activate. We tried jumping. We tried yelling. Nothing. So we walked to the window and knocked on the glass. The man working hopped over quickly and was super cool about it. We explained our situation and he excitedly took our order and made it for us quickly. He was probably excited to have something to do, and it made our night. 11/10.“

“A typical Jack in the Box restaurant. The quality of the food is, as usual, very good. The permanent staff is quick and very friendly (the intern was a bit overwhelmed at one point). Definitely highly recommended.

Parking: Plenty of free parking spaces directly in front of the restaurant“

“Peace Be With You! Buenos Dias, Shalom, & Onya Ha-Say-Yo. I stopped by this Jack in the Box early in the morning while waiting for AutoZone across the street to open—I needed coolant for my car. I went in wearing my **Islamic attire—a white thobe, the traditional long garment worn by Muslim men—**just hoping to get a cup of ice water. I initially thought I had money in my account, but realized I didn’t. I explained that to Jose, the cashier, and asked politely for just a cup of water—twice.

Instead of simply getting the water, he went to the back and brought out David, the manager. David came out and asked if I needed help, and I let him know I didn’t understand why he was brought out—I had only asked for water. David responded with kindness and said, “I don’t know why he didn’t just get you the cup,” and explained that Jose is hard of hearing and an older gentleman, so he may have misunderstood. I appreciated David’s calm and respectful handling of the situation.

That said, when I first approached Jose, I did feel like I received a look that wasn’t very welcoming. Given my attire, I couldn’t help but wonder if that played a part. Later, I peacefully asked Jose if I had offended him, and he told me no—he was just busy unloading a truck. I appreciated the honest conversation and left it at that.

Compliment: Much respect to David for his professionalism, kind attitude, and for taking time to talk with me despite working the overnight shift. And appreciation to Jose as well—for continuing to work hard behind the scenes, even while short-staffed.

Room for Improvement: A little more care in how customers are greeted—especially those dressed differently—can go a long way. Even when busy, taking a second to show simple courtesy can change someone’s whole experience.

Thanks again to both gentlemen for holding it down early this morning.“