Papa Johns Pizza

Name: Papa Johns Pizza
Address: 5095 N La Cañada Dr, Tucson, Arizona, 85704, US
Telephone: (520) 293-7272
Price range: $
Rating: 3.8

$ • Pizza, Chicken Wings, Fast Food

Hours:
5095 N La Cañada Dr, Tucson
(520) 293-7272

Menu Order Online

About Papa John's

Papa John's Pizza is known for its good quality pizzas, with special attention given to toppings and special requests. The staff is commended for their great work and commitment to quality. However, there have been issues with phone orders, where the staff repeatedly tried to upsell, leading to a lost sale. The reviewer suggests adding a notes section in the app for specific cooking instructions.

The reviewer also mentions two staff members, Pedra and an older woman with short gray hair, who are professional, kind, and ensure the order is correct. The location's customer service and overall experience have improved significantly.

However, there are areas for improvement. The reviewer suggests adding a 12-wing order option, as the current wing order options have a big gap. There was an incident where a delivery order was promised for delivery but was later changed to pick-up, causing disappointment. The reviewer emphasizes the importance of good customer service, especially when spending a significant amount on a meal.

On a positive note, the reviewer had a great experience using the website for the first time, finding it quick, easy, and convenient. The rewards program, where every dollar spent earns a dollar, was appreciated. The delivery drivers' kindness was highlighted as outstanding. Overall, the food is always fresh, hot, and delicious, and the delivery drivers' customer service is commendable, earning 5 stars.