McDonald's in Nanaimo

“One of the better McDonald's visits. First time at this one. Everything was pretty good. Which does happen about 7 percent of the time at other McDonald's. Think I got lucky but maybe they care. I will definitely go back and test my luck“

“So incredible wheelchair friendly.

The restaurant is very accessible, and the staff very helpful to this power chair user.

The tables are high enough that i can sit right at them.

The food is typical McDs fare, on the high end of such. They were very patient with my oddball order.“

“Just had a great experience with the staff at this McDonald's! I made there life super hard today with a complex order for 13 people. And they treated me amazing and the food was great! Many years ago I left a 2* rating here but it seems life this store has done a great job! Thank you so much for taking care of me!“

“Worst experience ever. I let my first slide. The 2nd I can't. They messed up my order not only once but, twice. I asked for a burger with no pickles and onions and I got pickles and onions. My second attempt saw me getting nothing on my burger. The manager didn't care that I had asked for a refund and wanted to out of there asap. Last time for me.“

“This location during post-covid has improved greatly and after the recent renovation. They do have the odd mistakes, but who doesn't.

I like the little details this location does that others don't. They have a sweet old lady working on the lobby in the morning, smiling and chatting with the customers while keeping the area clean. They have a great kids play area, and it's great on raining days. The lobby, washroom is the cleanest and consistent McDonald's I've been to. The food quality is also consistent and they answer the phone for the most part if mistakes happen in drive Thur.

Things they could improve on is handing out little freebies to customer who has to return to get their order fixed. Free ice cream, small fries or a cheeseburger would be nice if I have to return to fix a order. Another thing is around 10 pm to early morning, they have very limited staff and orders can take quite long. If I need a late night fix, I tend to go with the other locations. Otherwise overall this is a great McDonald's.“

“I have to give a shout out to the phenomenal service I received from the GM the other day.

While I don’t want to share exactly what happened so that future customers don’t take advantage of the location. I had an issue with the app and the GM went above and beyond with helping me.

I could see he was really proud of his role and providing outstanding service.“