El Pollo Loco
$ • Mexican, Fast Food, Chicken ShopAbout El Pollo Loco
Customers' Favorites
Double Chicken Avocado Salad
Double Chicken Tostada Salad
Grande Avocado Chicken Bowl
Chicken Avocado Burrito
Chips & Guacamole Large
Two Churros
Chips
El Pollo Loco Reviews
175 ratings
Share your opinion about El Pollo Loco
've always enjoyed stopping at this El Pollo Loco on my way home from work, which is why today's experience was so disappointing. The employee working the drive-thru window, Stephanie, was unfriendly and came across as rude. I was polite and respectful throughout our interaction, but I didn't receive the same courtesy in return. Good customer service matters, and this experience has unfortunately made me decide not to return to this location. I hope management addresses this so...read full review
The customer service was excellent from the moment I walked in. Leslie at the register was friendly, patient, and very helpful. Manager Anahi was also wonderful and made sure everything was running smoothly. Both of them provided outstanding service and made me feel welcome. Thank you for the great experience—I will definitely be coming back!
Still great .
Hours
| Monday | 10AM - 10PM |
| Tuesday | 10AM - 10PM |
| Wednesday | 10AM - 10PM |
| Thursday | 10AM - 10PM |
| Friday | 10AM - 10PM |
| Saturday | 10AM - 10PM |
| Sunday | 10AM - 10PM |
El Pollo Loco is a fast food restaurant that offers great customer service. Employees like Chris C. and Claudia are patient and attentive, ensuring that orders are accurate and prompt. The food is delicious, with options like the 8 piece family meal, which is served hot and fresh. The restaurant is clean and well-run, with a manager who is accommodating and helpful.