“There was no ice out front, so the cashier took our large soda cups back to put ice in them. Great. When we used the machine to diapense the soda, there was no carbonation. We asked if they could fill the drinks from the machine in the back. She said there was no carbonation there either, but she'd try to get carbonation to the machine out front. Then she signaled us to run it a little. So I filled up my cup halfway and then emptied it. We I tried ir again it was still flat. So no money back and no soda. Pretty frustrating for me.
The food is still fantastic. Now there is NO service. You order from a screen where the server used to be. Unappealing.
The Hot Mess was great.“
“So I'm here at this store and as usual I break out the app to order to get my points. First thing I always do is go to the map and make sure I'm at the right location which I did found my little blue dot I even hit the location arrow to zero in and update my location. So I clicked order from this location to order my mini churros and that was it after a couple minutes I let them know that I'm here and not in the Drive-Thru they said sorry but you don't have an order here with us. So I opened up the app and looked at it and it was the yucaipa boulevard location, how that happened I'm completely beside myself I literally walked through it step by step. The lovely redhead lady whom I'm assuming to be the manager was so kind she just gave me the order of miniature rose for free understanding my position what time matters most right now. For that act of kindness I'll definitely be returning to this location I'll even go out of my way to make sure I come to this location to give them my business simply because of a woman who extended an act of kindness and in my opinion increase business for her store. Meaning they'll always get my business from now on. Thank you kind lady I appreciate you very much you rock.“