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“Great food however, $11.95 for double guacamole bacon burger only and to make it a large combo 23.04 so 32 Oz soda and large fries 10.00 dollars damm so I'm go to Carl's for the burger and McDonald's $2.05 soda 32oz and large fries $4.20 and save $ 3.75. lol“
“I don’t go here very often but the times I do it’s delicious! The shift leader Richard is always so friendly and nice! He makes the experience here awesome! He always has a smile on his face with a positive attitude and I love that! I will definitely be coming back here soon!“
“My cashier was Tamara and was very nice and best quality Carl’s Jr burger I ate it was the Diablo Burger and made super fresh I suggest people go there and God Bless those workers who took my order and made my burger it was on point 5 stars I would do 10 but it won’t let me thank you again and God Bless those workers 🙏✝“
“I love coming to this location because it is always very clean inside the restaurant and bathrooms, the food is hot and the staff is friendly. The manager Maria is so nice and always makes sure I get everything in my order. Thank you for a positive place to eat!“
“This particular location on Herndon and first in Fresno , came here a day after a big rainstorm and their outdoor playground was closed due to being a little wet, but Gema the manager was kind enough to open it up for me as I expressed I drove from across town because my kids know and love this playground. Would definitely recommend this location, very great people.“
“Amazing, Amazing burgers this place is to me what american burgers should be and yes a little pricey but for what you get its a whole lot and is a great place to eat a big meal or even a chips size burger thats even bigger than a regular burger at most hamburger places“
“I work close to this store,, and grab lunch at least once a week. The manager always takes my order and serves me. She always has a smile, and a greeting. The food is always good and hot. I'll be honest never really liked Carl's, but this store and manager made me a fan. Give this girl a raise she's great.“
“Traveling at night and stopped briefly for a Famous Star with cheese and a Coke, served with grace, style, and a smile. Left without my wallet and after arriving at my destination, an hour later, realized it was gone. I called the store, and Robin combed the area and found my wallet for me! I was ecstatic because I had feared the worst. Even though it was late and the dining area was now closed, she gave it to me through the drive-through. I alwys love Carl's Jr., it's my favorite, but this trip really left me feeling good about the people who stay up all night to take care of us.“
“I come to this Carls regularly on my lunch and have been for about 2 years. Theres 2 older Hispanic ladies who often work drive thru. Both of them have the BEST customer service, every time. They are so kind and always fast. They keep me coming back because I appreciate the kind interaction.“
“I had a very good experience. I took my client and he was treated with respect and he was very happy the way Vanessa treated him. She was awesome with Us. She also walked Me thru the Carls Jr App.
The restaurant lobby and Restrooms were very clean.“
“My dad brought me her after school and we got a real good deal for $5.99, and It was so big that we split it. The burger was huge and hot and all the condiments were fresh. They asked if we wanted a combo and it was nicely priced. I really enjoyed, it's totally worth it. I might have to ask to come here more often.“
“The food is really good. I purchased a $2.99 Big Carl on sale. With the app you can get a free soda with any purchase. The self service soda machine was out of Root beer and other flavors, I went to the counter and they gladly filled my cup from behind the counter. The app didn't work on my phone so I thought there was a problem with my rewards account. Sent several messages to the company and got no response. Eventually tried an older phone and discovered that it's was the app and android 14. My account and the app worked fine on Android 13.“
“I was out and about with my children and we decided to stop by at Carl's Jr off Herndon Ave and First St because it was the closest to us. Well, instead of standing at the counter and ordering with my children, we decided to sit at a table outside at the playground area and order online for pick-up.
Well... without paying enough attention....I ordered for the wrong location and our order was sent to the Carl's Jr off McKinley and First St. I was pretty mad at myself, not gonna lie...
Anywho, the man who helped me at the Car'ls Jr Herndon/First was super helpful and kind. He was trying his absolute best to resolve my situation and melt down while also running the drive-thru orders and it was quite busy at this time. He told me that when he had a moment to pause between orders, he would call the manager of the other Carl's Jr on McKinley/First to see if the situation could be resolved.
I ended up calling the McKinley/First location because the male worker was super swamped with many orders at this time.
Jessica answered the phone call and I explained to her what happened and that I was pretty upset about my mistake. JESSICA WAS AN ABSOLUTE DELIGHT and she did let me know that my order couldn't be canceled from her side because it was an online order. She was encouraging me to cancel on my side but I didn't order through the app and I don't have an online account to check past orders.. I ordered through the website and my order wasn't showing up anymore but I did have a receipt in my email.
Jessica was extremely patient with me and came up with a solution that would satisfy my family and I. Her solution also prevented us from having to travel miles to the other location, out of our way.
Jessica really helped keep our day running smoothly because that would have ruined my day a bit.. lol. She let me know that she didn't want me to have to worry about the order and she wanted me to be able to feed my kids now and not have to wait.
I'm truly thankful for her patience, her dedication to her customers and the kindness she showed me.
I know it's just a fast food visit but it's truly rare nowadays to deal with someone as helpful and kind as Jessica, especially in the fast food industry. And her exceptional customer service and integrity to her role as a manager just shows that she's such an asset to the Carl's Jr name.
If you read this Jessica, we are visiting your location the next time we have a taste for Carl's Jr!! Thank you so much!! 🤗“