El Pollo Loco
$ • Mexican, Fast Food, Chicken ShopAbout El Pollo Loco
Customers' Favorites
Chipotle Chicken Avocado Burrito
Double Chicken Avocado Salad
Double Chicken Tostada Salad
Classic Chicken Burrito
Double Chicken Bowl
Chicken Meal
Quesadilla
El Pollo Loco Reviews
184 ratings
Share your opinion about El Pollo Loco
Friendly and fast. Great food. Thank you for 5 star service.
Good family restaurant to go with 5he family... And Pollo Loco is awesome...
Clean, fast service and always great chicken
Hours
| Monday | 10AM - 10PM |
| Tuesday | 10AM - 10PM |
| Wednesday | 10AM - 10PM |
| Thursday | 10AM - 10PM |
| Friday | 10AM - 11:30PM |
| Saturday | 10AM - 11:30PM |
| Sunday | 10AM - 10:30PM |
El Pollo Loco is known for its flavorful food, although there are some inconsistencies in their service. Some customers have reported long wait times and unfriendly staff, with issues such as incorrect orders and unexpected charges for items that were once free. However, the food is often praised, especially the Original Pollo Bowl, which features fresh chicken, beans, rice, cilantro, and onions, making it a fulfilling meal. Catering services have also received positive feedback, as seen in a recent surprise 60th birthday party where Leo ensured everything went smoothly, impressing over 40 guests with the delivery, presentation, and amount of food. While some customers have compared the chicken to other places, many still find the food to be above average. Despite the service concerns, there are instances of excellent customer service, as highlighted by a recent drive-thru experience with a pleasant server named Max L. Overall, El Pollo Loco continues to attract customers with its food offerings, even as it navigates service challenges.