El Pollo Loco

Name: El Pollo Loco
Address: 4290 E 4th St, Ontario, California, 91764, US
Telephone: (909) 476-8771
Price range: $
Rating: 2.8

$ • Mexican, Fast Food, Chicken Shop

Hours:
4290 E 4th St, Ontario
(909) 476-8771

Menu Order Online

Take-Out/Delivery Options

no-contact delivery

drive-through

Customers' Favorites

Double Chicken Avocado Salad

Double Chicken Tostada Salad

Chicken Avocado Burrito

Half Chicken Meal

Tortilla Soup

Pollo Bowl

Guacamole

Chips

Corn

El Pollo Loco Reviews

2.8 (53)

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October 2023

I usually don't give a review. This El Pollo gets extremely busy, so I get it, at times there will be mess ups. But when I come on a Sunday and I am the only one in drive thru, there is no excuse to mess up this bad. No dressing for my salad, I asked for avocado salsa and the girl said ok, and i didn't get it. No fork & no napkins. Yet people want to make $20 an hour for 1/2 a** work. Please management, train your employees. There is no reason you should be messing up this bad,...read full review

January 2024

I always love this El Pollo location because of their great service, clean seating area, and delicious food but today went beyond that. The employee at the drive thru window this evening, who I assume by the receipt is named Nathaly, was the sweetest person! She had such a sweet demeanor and was so kind, asking me about my New Year and we had a quick chat about the food we ate. Please don't sleep on the fact that these employees work their butts off and to have such a cheerful...read full review

December 2023

Upon entering I had to stand at the counter before being greeted. David took my order, I paid and sat down. Saw my tostada salad being put in the bag so I approached the counter and was told they had no chicken tortilla soup- the manager came to the register and refunded my money. No explanation for "no soup". Got home and noticed my tostada was soft as it had been made and gotten soggy from sitting, the chicken was rubbery and the cilantro dressing was soupy. Extremely disappointed....read full review

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