El Pollo Loco
$ • Mexican, Fast Food, Chicken ShopAbout El Pollo Loco
Customers' Favorites
3pc Leg & Thigh Fire-Grilled Chicken Meal
Grilled Chicken Nachos 5 Combo Special
Shredded Chicken Quesadilla Combo
Double Chicken Tostada Salad
Taco Complete Family Combo
Chips & Guacamole Regular
Classic Pollo Bowl Combo
3 Tacos Al Carbon Combo
Chicken Taco Al Carbon
Double Pollo Fit Bowl
El Pollo Loco Reviews
102 ratings
Share your opinion about El Pollo Loco
Food was hot and delicious. Service was fast, with friendly Staff. Restaurant was clean. I highly recommend this location.
Very good customer service, and good cooked food. But the parking outside the establishment smells like rotten eggs, from the sewer outside of of front door.
They try to please the clients, and they do a great 👍 job
Hours
| Monday | 10AM - 9PM |
| Tuesday | 10AM - 9PM |
| Wednesday | 10AM - 9PM |
| Thursday | 10AM - 9PM |
| Friday | 10AM - 9PM |
| Saturday | 10AM - 9PM |
| Sunday | 10:30AM - 8:30PM |
El Pollo Loco is a popular restaurant known for its friendly and attentive staff. The employees are trained to provide excellent customer service, and they go above and beyond to ensure the customers' satisfaction. The restaurant has been a favorite for years, with some customers even knowing the staff personally.
In a recent incident, the staff's quick response and calm demeanor during an emergency situation were commended. When an employee suffered a heart attack while working as a cashier, the manager on duty promptly called an ambulance, performed CPR, and even organized a fundraiser to support the employee's family.
While the restaurant is praised for its service, some customers have expressed disappointment in the limited vegan options. The current vegan choices, such as a bean burrito, can be expensive. Customers have suggested adding vegan protein options like Beyond Meat chicken strips or creating a customizable vegan burrito with the existing menu items.
Despite these concerns, El Pollo Loco is widely regarded as a fantastic fast-food establishment, with customers highlighting the delicious food and the friendly, efficient staff.