Carl's Jr in Roseville

“I want to give a huge shoutout to James, who was working the drive-thru tonight. His service was truly exceptional. He actually looked at us when he spoke, listened, and treated us like real people something that stood out so much, especially after the AI ordering system completely messed up our order earlier.

James, thank you. Your kindness and presence genuinely moved me. You gave us a real, human experience at midnight, when you should be out enjoying your life, yet here you were, giving your absolute best with grace and warmth. You are seen, you are appreciated, and we’re grateful for you.

Carl’s Jr., take note: employees like James are the heart of your business.“

“You know in this industry, I feel customer service is a lost art, especially in the fast food industry and I have nothing but great things to say about Rick the shift leader at the Carl’s Jr. in Lincoln California. This guy is an absolute professional and how customer service should be I operate a multimillion dollar company And if my associates put in a quarter of the effort he did with taking my order a fast food restaurant would be a lot more successful great employee great customer service kudos Rick.“

“THE SHIFT MANAGER ON-DUTY WAS FRIENDLY BUT THE TRANSIENT POPULATION IN THIS AREA IS ABUNDANT. THE FOOD WAS FRESH AND DELICIOUS EVEN THOUGH THE ESTABLISHMENT WAS CLOSING IN LESS THAN THIRTY MINUTES WHICH HAS BEEN A RARITY IN MY PREVIOUS EXPERIENCES AT OTHER FAST FOOD RESTAURANTS.“