Applebee's in San Diego

“UPDATE: I am changing my review to 5 stars as the company reached out and I heard from manager George, who was great! He was very kind and said the issue came down to a miscommunication regarding the promo that they will be correcting.

They took measures to help rectify the situation and I truly appreciate how promptly they respond to feedback and work to remedy issues.

Sad to say that my recent visit to Applebee’s unfortunately ended up being a disappointing one.

As a T-Mobile customer I received an offer for a free classic burger with fries with purchase of $10.

I came to the restaurant and ate in person. I ordered a chicken sandwich meal to eat there and ordered the burger with fries to go.

The offer said to present the code from the offer to the server at the restaurant, which I did. He said I wouldn’t be able to use it initially since I had already ordered and then said he would go check.

When he came back he said the offer was only valid yesterday, which simply isn’t the case as it clearly states on the offer that it’s valid until next Tuesday. I didn’t bother challenging him on this despite knowing what he was saying to be incorrect as I didn’t come to the restaurant to make the life of a service worker harder or be confrontational over a $10 discount.

The server himself was nice, and I don’t have any desire to criticize him personally in writing this but the overall service and experience was disappointing considering this as it was my primary reason for giving Applebee’s a try.“

“KAYLIE is one our usual and favorite servers!!! She already knows our usual drinks, our families and friends. She is super knowledgeable of her menu!! She is always flexible in taking out sometimes complex 😆 orders. She is a multi-tasker and does a great job when it’s busy dealing with multiple customers. As a former server, her ability to remember multiple orders is pretty epic. And she is just a wonderful person. Always service smiling and interacting!!“