Starbucks in San Gabriel

“I love this Starbucks, but I want to complain about all the Starbucks not preparing their drinks according to the company’s standards and therefore driving up food costs with every drink prepared with milk/or alternative milk. I’ve watched them all make blended and iced drinks with a foam. Every drink prepared has so much waste. At the end, either the blender has a lot of drink left that is dumped in the sink, or the foam that was blended in the small mixer is dumped in the sink. They don’t realize the taste of the drink is altered considerably when they’re dumping so much at the end. They either are putting way too much milk or alternative liquid or way too much ice, or both. Which ends up with a drink that doesn’t contain the full amount of coffee, matcha, or other product! That’s not fair and it definitely doesn’t taste good. Why are we paying $6-10. for a “milky icy” drink instead of a coffee, matcha, or other beverage?
Your baristas and employees who help them need retraining. I wish those baristas/employees could taste the drinks they make when they end up with so much still in the blender to dump in the sink! I’ve had to throw drinks in the trash and their managers remake my drinks before. I HATE food waste. It’s really not fair to the company, stockholders, and consumers. Why can’t they just make the drinks correctly?! Lately, I always need to order my drinks with less milk and less ice just so that it all fits in the cup and none of my espresso or frap roast is discarded at the end into the sink!“

“Nancy is truly a star at this Starbucks location! From the moment I walked in, her energy, professionalism, and genuine care stood out. She made my day with her kindness, attention to detail, and warm smile. You can tell she takes pride in her work and goes above and beyond for every customer. Employees like Nancy are what make Starbucks more than just a coffee stop, she creates a full experience. She absolutely deserves to be recognized by the company. Thank you, Nancy, for being the BEST part of my visit today!!😊“