Carl's Jr.

Name: Carl's Jr.
Address: 172 Bernal Rd, San Jose, California, 95119, US
Telephone: (408) 225-5300
Price range: $
Rating: 2.7

$ • Fast Food, Burgers, Vegan

Hours:
172 Bernal Rd, San Jose
(408) 225-5300

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About Carl's Jr

Carl's Jr. offers a mixed experience for customers. The restaurant is generally clean and the food is often hot, fresh, and tasty, especially the breakfast items like the breakfast burritos and crispy hash browns. The staff is usually friendly, and the food never fails to meet expectations. Customers appreciate that their in-app orders are prepared quickly and accurately, and the restaurant maintains a good level of cleanliness, with only a few tables needing attention.

However, there are notable issues. The drive-thru microphone does not work well, making it difficult for those who are hard of hearing to order. Inside, the lobby often closes early, so customers should plan accordingly if they want to dine-in. Service at the counter can be slow, especially when staff prioritize drive-thru customers, leading to long wait times and a lack of acknowledgment for in-person orders. Some customers have also reported unpleasant interactions with the assistant manager, who can be quick to express dissatisfaction and lacks customer service skills.

Additionally, concerns about food safety have been raised, with reports of mold on a burger, prompting a replacement. Overall, Carl's Jr. is a place with good food and friendly staff at times, but improvements in customer service, communication, and cleanliness are needed to enhance the dining experience.