El Pollo Loco

$ • Mexican, Take Out, Chicken

1565 Sepulveda Blvd, Torrance
(310) 539-9347


Take-Out/Delivery Options


Reviews for El Pollo Loco

2 of my last 3 orders from their app has been wrong. This past visit i only ordered a pollo bowl combo with customizations, but when i arrived home I noticed it was customized. I was given a regular bowl. A few visits ago I ordered a family meal on the app with the salsas i wanted. When I got home there were No salsas!!!!! They are filling these and not paying attention to the complete order. I wrote about my visit to the company and never heard from them!!

Horrendous customer service at this location via drive thru experience. It started with the order, the first lady behind the speaker did tell me they were out of a couple items i was ordering. I then told her I had a coupon to use on my order, but somehow communicating this information was a challenge.. so i suggested to just drive up to the window since there was no other car behind me. As I was pulling up i can hear a second negative attitude voice say "whatever! you can drive...read full review

Okay simply I will say this. Just go to the one on pch & rolling hills, the quality of the food on pch will blow your mind compared to this location. The food is always packaged poorly. Has stains on the bag, isn't secure, always no forks. Like I don't even think they care at this location. If you go to the one on pch it's like you're at a entirely different restaurant. Just sick of it and I won't be coming back to this location again no matter of close it is.

More Reviews(152)


Monday 10AM - 10:30PM
Tuesday 10AM - 10:30PM
Wednesday 10AM - 10:30PM
Thursday 10AM - 10:30PM
Friday 10AM - 10:30PM
Saturday 10AM - 10:30PM
Sunday 10:30AM - 10:30PM

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.