“I don’t normally take time to write reviews but felt I needed to after all of the hard work the staff visibly put in over the Holidays.I was there when the machines went down and saw that the staff was working hard to take care of every single person in line and keep us informed of the status of things.It was frustrating for the business to have issues the day before Thanksgiving but what was controllable by the staff was being handled with great efficiency and care.I am from out of town and had wanted to pick up a ham on my way to family for Thanksgiving.I had expected that I may encounter a line given it was the day before Thanksgiving but was surprised to see just how long the line was.Because there was a huge line I walked inside to see what was going on and noticed that there were cashiers at every register helping customers. Can’t really complain about a line when every available register is being used.There was a nice lady walking the line, I think her name was Sue, who was doing her best to answer questions and make sure people were in the correct line.When I got to the front of the line I was helped by Christy who was amazing and professional.I appreciate that even though it was busy she noticed I had reserved a quarter ham and explained to me the cost difference between the more expensive quarter hams and the half hams.We were able to get me a much bigger ham for almost the same price I would have paid for the smaller quarter ham. So I now have leftovers I can look forward to in my freezer.I have read some of the reviews and understand people’s frustration about glaze issues ( given there was an issue with the machine and the staff was very transparent about what was going on and the work they were doing to get it fixed) but I don’t understand posting a poor review without giving the business a chance to rectify the situation.While I feel corporate could do a much better job ensuring the stores have enough room to care for their holiday traffic ( that store seems way to small to handle that kind of holiday traffic), I feel like the manager did a great job ensuring the workers in the store were doing what they could to keep things going and get people cared for.We will come back for sure.“
“With meat and poultry options changing so much in main stream stores, we have shifted our focus to buying quality and reliability sourced options. Five Points consistently delivers and we are so thrilled to call them our go-to. We recently devoured Ribeyes for Christmas, Maple Brined Pork Chops for New Year and regularly pick up an assortment of marinated chicken thighs for easy weeknight meals. Hands down the best Butcher Shop in Ventura!“