Arby's in Aurora

“I'm giving this rating for visits WHEN TAGE WORKS. Since the last time I've reviewed this place (I did it with the code from the receipt so it was mostly for internal users - I didn't post here), I've come to this Arby's (my go-to!) another 6 times and Tage CONTINUED TO DELIVER OUTSTANDING customer service EVERY TIME!! The first time, he was on his way out, however, he did not ignore a customer, he made sure the customer is taken care of above all else, before he ran out the door. The second time, he was busy helping make food in the back, yet he still made sure that the customer up front gets taken care of first and foremost by casually and respectfully, but with a sense of urgency, asking another idle employee to assist the customer who was waiting. The next 4 times, service has just been running SMOOTHLY and SEAMLESSLY WHEN HE IS THERE! The counter is NEVER unattended for extended periods of time WHEN HE WORKS. The restaurant is clean and tidy UNDER HIS WATCH; cups, lids, soda, condiments, trash, tables - everything is attended to. In the unlikely event of something going wrong with an order when Tage handles the orders, he knows EXACTLY what to do to MAKE IT RIGHT for the customer. THANK YOU THANK YOU THANK YOU, Tage, for a job EXTREMELY WELL-DONE! I hope your employer appreciates you and incentivizes you to keep doing what you are doing! Also, hopefully, other employees will take notice and learn from you! Thanks again!“

“SPECIAL SHOUTS TO ACE [I hope I heard your name correctly] but he's the extremely friendly, attentive, respectful gentleman working the drive thru today Tuesday 6/2 at 1:34pm. He made my day & take two second chance worth the risk!

Thank goodness Patricia no longer works there. Just wished the store manager with the gray hair were more friendly and easy going like her staff.

My hats off to ACE FOR THE SAVE! THEY HIRED A HANDS DOWN . . . AMAZINGLY GREAT PERSON!

Thank you again!“

“I usually do not give narional fast food places more than 3 stars but when you compare Arby's to some others, you have a pause a look at the little things. I have never had an issue with the service at this location! About the burger... soft melted cheese, warm bun, cool lettuce, ripe tomato, great sauce... McDonald's can't touch you on taste and quality. I think I'll stop going to McDonald's.“