“About a month ago, I was returning from paddle boarding with my wife and our 4yo and 2yo daughters. It started raining fairly hard and traffic got insanely backed up on i225 when my oldest daughter suddenly had to use the bathroom very urgently to a point where she was crying from holding it in. The first fast food place (or any place really) we came upon was this Chik-fil-a. After getting her out of her car seat, I began frantically running towards the door with my daughter in my arms all while she was balling her eyes out. As we approached the store, an employee somehow noticed our distress from inside and was kind enough to open the door so we could keep running towards the bathroom. Upon reaching the restroom, I suddenly felt my stomach drop and almost erupted into a panic when I noticed keypad locks on the bathroom doors. Before I could frantically turn around and seek help, that same employee who originally opened the door for us was right there already punching in the bathroom code for us while saying, “I got you. Don’t sweat it.”
I never got his name but that young man was truly a gentleman and a scholar. Hands down, he saved that day for us. He didn’t have to open the outside door for us nor did he have to recognize my arms were preoccupied with my wailing daughter and input the bathroom code for us rather than simply tell me when the code was……but he did. Thank you to him. Your small gesture of kindness might not have been a big deal to you but it definitely was for me and my family. That day, you were our hero. Thank you!“
“Went through the drive through just to grab a water and soda. Even though there were several cars ahead of me, the line moved quickly. The staff was friendly and their customer service was not disregarded for efficiency. fast and friendly staff!“
“I love all chick fil a’s. This one is particularly excellent in its customer service, and they have never made even the slightest mistake on my order. It’s also super clean all the time, the tables are always free of crumbs, and even when they are getting slammed, they nail my order. <3“
“This is my favorite place to grab food from. I like to order online and pick up inside at the counter. I’m always greeted and never have to wait long. The best thing to get are the spicy chicken sandwiches and waffle fries. Thank you guys!“
“We wanted a quick bit between flights on our way home. When I went to pay, my card was declined and I realized my card info had been stolen. I didn't have any other form of payment to take care of my family. The manager stepped in and comped our whole meal and had another customer chase me down to give it to me.
Thank you to the manager of this restaurant and to Chick fila for what they stand for which is customer service. Thank you again from us all“