Chick-fil-A in Colorado Springs

“Actually, I had to update this after giving it a poor review. I first just wasn't understanding how poor a service could be for Chick-fil-A standards, coming from Atlanta where all Chick-fil-A's are on point no matter what. This one I had issues almost every time.
After they somehow made their mobile through and drive through work without waiting forever. And if my food is right and the service is right I will not trip about a wait typically. regardless I started coming more often but today the drive-thru girl I believe her name was b or bee, she really made my day like she has no idea thank you so much for that level of service I am very much appreciative. Genuine service that is hard to get nowadays“

“Normally this is a fantastic location unless you order delivery. This is the 2nd or 3rd time that I’ve had to have something replaced or refunded. When this happens, even if you order through the app, the help options sends you to DoorDash…who sends you to a Chic Fil A help line, who will try and send you back to DoorDash.

Honestly, don’t even attempt to order delivery through the app, it’s not worth the headache of a 20 minute run around to just get it refunded. I’d rather just have got what I ordered in the first place.“

“Their customer service was FANTASTIC!!
The inside attendant's smile brightened my day.
I also mentioned that my birthday just past and she even gave me a free ice cream cone, for which the vanilla tasted absolutely yummy!
I love kindness and the way i was treated today made me feel appreciated and welcomed. Job well done!!“

“Normally I quite like Chick-fil-A, but this was not a good experience. I ordered a few items, including a market salad. I ordered ahead, and when I got there is seemed that they had not even started it, so it took about 6 minutes waiting in the drive through to get our food. When I got to my hotel and went to eat the salad, i noticed they did not include the almonds, granola, or dressing for my salad. I understand forgetting A sauce, but they did not include any of the things that should come with the salad. But a salad just isn't a salad when it's only lettuce, which tastes like weeds on its own.

Update, they more than fixed the issue with rewards.“

“The people here are super nice but unfortunately customers here suck and I feel bad for the workers. A lot of the customer are entitled and let their children run wild around the restaurant and treat the whole place like a play place. Just order to go and leave. These customer left crap everywhere and its amazing the lack of respect to not only let their children throw their food everywhere, but then to not even clean up after yourselves. Props to the workers for never complaining!“

“Give me the Chick-fil-A after a long period of time of being away from it not for any specific reason just the lack of spending money is now a luxury time going out to eat for myself I went and had the delicious 8-piece grilled chicken pieces is there mac and cheese and an order of their fries and for dessert later on this evening I got one of their parfaits which was all delicious well prepared in both the lady that took care of my order in the beginning and the lady at the window were excellent representatives of Chick-fil-A on South Nevada got in and out pretty quick awesome.“

“Just left this location after a night in Pueblo. Everything was perfect except the way the door dash driver was treating the staff. I was baffled at the way your team was spoke to, but I was impressed how they handled it. The lady said “we’re doing the best we can” which was true. They were in the middle of a rush and I decided to say something to the impatient rude man. I appreciate the professionalism you all have and I pray that man never comes back.“