Wendy's in Westminster

“I would rate the service higher but I can't get over the fact that the employees are not able to take a fullfil your order correctly. They charge you for a food and then don't place it in the bag (drive through)... So we have to park the car, go inside and demand the missing food.“

“⭐️⭐️⭐️⭐️⭐️ AMAZING CUSTOMER SERVICE EXPERIENCE!

Today, I had an unexpected experience at Wendy’s, and I just have to share it. I placed an order online, and when I arrived to pick it up, I was told that someone else had mistakenly taken my order! 😱 It was a bit surprising, but I asked to speak with the manager, and WOW — what a fantastic response! The manager and her team went above and beyond, immediately preparing my order again with the kindest attitude and utmost professionalism. 🙏🏽👏🏽

I couldn’t be more pleased with how they handled the situation. It’s rare these days to find a place where the team genuinely cares about making sure every customer has a positive experience, and Wendy’s definitely nailed it! 😊 This location in Westminster is always my go-to whenever I’m in town, and after today, I have even more reason to keep coming back.

The food? Incredible as always! 🍔❤️ Their burgers are deliciously juicy, the coffee ☕️ is on point, and the menu has something for everyone. Wendy’s is one of those places where you know the quality is always going to be top-notch.

A big thank you to the manager and the entire staff for not only fixing the issue but also making me feel valued as a customer. 🙌🏽 It was truly a five-star experience. And I’ll make sure I’m extra careful in the future to order on time ⏱️ and be present so this doesn’t happen again.

Thanks again to the amazing team here! You’re the reason I’ll be a Wendy’s customer for a long time. 🥇👏🏽“

“This visit was good, except for the saucy nuggs as usual. Not particular to this location, but anytime I try the saucy nuggs anywhere in the Metro area, they look like they've just had the sauce drizzled on them. So, they're saucy, but not all over and could have more sauce.“

“The food was made perfectly and as we asked! The service could have been better, not personable nor friendly. They were professional but you got to be one of the 2 things mentioned above and greeted with a smile 😃 is very important when your people represent the face of Wendy's as a whole. The atmosphere would be more inviting if your employees didn't stare at you like what are they doing. We had been shopping so we had backpacks on to carry our items it was cold outside so we had our layers on. Considering we must walk and or take the bus everywhere we go. Not everyone who has backpacks and winter wear on in 20-degree weather is homeless. Stop judging people it was uncomfortable from that point on. Your employees snickering and looked directly over at us before my husband came to the counter to place our order. I'm disabled and he ensured I was seated comfortably first and to sit his backpack down as well. I don't look disabled but I am. I'm in a horrible amount of pain daily because of my disability but again people shouldn't judge. It was like they couldn't believe we placed an order and over 20 dollars worth. It made the atmosphere bad. We ended up walking home to eat then had to heat our food because again it was 20 degrees outside.“